PIB Group
Head of Communications
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Head of Communications
Reports to: Head of Attraction and Belonging
Direct reports: Communications team of 3
Location: London / hybrid
Level: Head of (senior contributor / people leader, non-Director)
About the Role
We're looking for an experienced Head of Communications to support the delivery of our global communications strategy, working closely with the Head of Attraction and Belonging. This is a senior, hands-on leadership role for someone who can move fluidly between internal comms and external PR, and who can lead a small team while still being close to the work.
You'll be a trusted advisor to senior stakeholders, a strong storyteller, and someone who can translate complex or sensitive topics into clear, consistent messaging for audiences across a global organisation.
We are happy to consider different types of working arrangements for this position. Working part-time or flexibly if preferred.
Key Responsibilities
Strategy & Delivery
- Support the Head of Attraction and Belonging in shaping and delivering the global communications strategy
- Translate broader business, people, and brand priorities into practical communications plans
- Ensure consistency of tone, messaging, and narrative across internal and external channels
Executive & Strategic Communications
- Own the communications plan for executing and cascading business strategy, ensuring employees globally understand priorities, progress, and what it means for them
- Act as a trusted advisor and ghostwriter for senior executives, shaping keynote speeches, town halls, all-hands messaging, and executive narrative
- Translate business strategy into clear, compelling communications that build understanding and buy-in at every level of the organisation
- Own the cadence and quality of executive communications, ensuring leaders show up consistently and authentically across channels
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Internal Communications
- Own the internal comms calendar, ensuring employees globally are informed, engaged, and aligned with company priorities
- Partner with HR, People, and business leaders to communicate organisational change, culture initiatives, and key announcements
- Develop channels and formats that work for a distributed, global workforce
External PR & Reputation
- Manage relationships with media, journalists, and external agencies as needed
- Support the development of press releases, statements, and reactive/proactive media lines
- Protect and build the company's external reputation, working closely with leadership on positioning and messaging
Leadership & Team Management
- Lead, coach, and develop a team of 3 comms professionals
- Set clear priorities and ways of working for the team, balancing internal and external demands
- Act as a role model for the standard and craft of communications across the business
Stakeholder Management
- Act as a trusted advisor to senior leaders on messaging, sensitive communications, and reputational risk
- Build strong working relationships across HR, Leadership, and regional teams to ensure comms is embedded early in planning
- Develop and maintain strong relationships with European stakeholders, ensuring regional nuance is reflected in messaging and channels
- Support newly acquired businesses through integration, helping new colleagues understand the group's strategy, culture, and ways of working
About You
- Significant experience in communications, with a strong mix of internal communications and external PR/media relations
- Proven experience operating in a global organisation, comfortable navigating cultural and regional nuance
- Experience managing and developing a team
- Strong writing and storytelling skills, with the ability to flex tone and format across audiences and channels
- Comfortable working closely with senior stakeholders and advising on sensitive or high-profile topics
- Calm under pressure, pragmatic, and able to balance strategic thinking with hands-on delivery
- Experience supporting (rather than solely owning) a broader strategy, working well within a senior leadership structure
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What Success Looks Like
- A comms strategy that is consistently and effectively delivered across the global organisation
- A high-performing, well-supported team of 3
- Strong, trusted relationships with senior stakeholders and media contacts
- Clear, consistent internal and external messaging that supports the company's reputation and culture goals
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com
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