Head of Community & Experiences - UHNW

London | Hybrid (4 days in the office)

We're partnering with a fast-growing international business that's redefining access to a certain space for one of the world's most discerning audiences. The business has grown rapidly through trusted relationships, advocacy, and referrals. Now they're looking for someone to intentionally build on that foundation, creating a world-class community that strengthens relationships, drives long-term engagement, and reinforces the brand's position with an ultra-high-net-worth audience.

If you believe community should influence commercial growth, rather than simply engagement, this could be a fantastic opportunity.

The Opportunity

Community sits at the heart of this business. You'll define how members engage with the brand, with one another, and with a wider ecosystem of founders, investors, and strategic partners.

Experiences are only one part of the strategy. You'll use community, partnerships, thought leadership, and carefully curated experiences to create an environment people genuinely want to belong to. One that strengthens advocacy, encourages introductions, and delivers long-term commercial value.

Working closely with Marketing, Commercial, and Executive Leadership, you'll shape how the business builds relationships with some of the world's most sophisticated investors and establish community as a genuine competitive advantage.

What You'll Do

• Define and own the long-term Community & Experiences strategy.
• Build an engaged community that creates meaningful relationships between members, partners, and the brand.
• Develop programmes that strengthen advocacy, referrals, and long-term customer loyalty.
• Curate exceptional experiences including private dinners, executive roundtables, networking events, investor experiences, and premium hospitality.
• Build strategic partnerships that elevate the community and create new opportunities for growth.
• Identify where the brand should, and shouldn't, show up, ensuring every initiative supports a clear commercial objective.
• Work closely with senior leadership to ensure community activity supports wider business priorities.
• Create a distinctive experience that members associate with the brand and actively want to participate in.
• Define how success is measured, focusing on advocacy, referrals, relationship strength, engagement, and long-term commercial impact rather than attendance alone.
• Lead and evolve the function, ensuring every touchpoint reflects the standards expected by an ultra-high-net-worth audience.