Citizens Advice
Head of Community Impact & Development
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
How we use cookies to help you
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
You can find out more about the cookies we use.
How we use cookies to help you
We use essential cookies to make our site work.
We'd Also Like To Use Some Additional Cookies To
- see what help people need most, so we can make our site better
- help us campaign for changes that make things fairer for everyone
- let you watch videos on the site
Find out more about how we use cookies and keep your data safe.
Choose cookies
You’ve accepted additional cookies. You can change your cookie settings at any time.
You’ve rejected additional cookies. You can change your cookie settings at any time.
Citizens Advice Bury & Bolton (CABB)
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services meet stakeholder and community needs. This is a challenging role, but working with autonomy, you will be fully supported by the wider senior leadership team and Trustees.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Senior Leadership Team (SLT) Consists Of
- Chief Executive Officer
- Head of People, Culture & Resources
- Head of Advice Standards & Delivery
- Head of Community Impact & Development
Key Elements And Tasks Within This Role Include
- Provide strategic and operational leadership for our welfare benefits, community advice and engagement teams, ensuring services remain high quality, client focused and aligned with the CABB's strategic priorities. You will provide line management to named Advice Delivery Managers/ Supervisors (currently 3).
- Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand.
- Ensure corporate governance and compliance with operational quality assurance activities, such as safeguarding and advice quality standards.
- Collaborate with colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
- Drive service improvement and innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
- Experienced manager of large teams/contracts in a regulated service
- Experience of contract management/implementation
- Excellent management skills to implement strategic plans across a diverse range of teams
- Excellent interpersonal skills to engage with a diverse range of staff and stakeholders
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment
- A genuine passion for continual professional development, and team development
- Empathetic, compassionate and resilient, understanding how trauma informed and people first approaches can develop and support service demands
- Be resilient and adaptable
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location