Head of Compliance

£Salary dependent on experience

UK Remote | Permanent | Full-Time

Cameron Kennedy is working on a confidential appointment for an experienced Head of Compliance to join a fast-growing, specialist business operating at the intersection of regulated claims management, customer acquisition and legal services. Reporting to the Compliance Director. This is a senior, hands-on leadership opportunity for a compliance professional who can provide credible independent challenge while working constructively with commercial, marketing, operational and technology teams. The role can be based remotely anywhere in the UK, with occasional travel as required.

The role

You will lead the day-to-day compliance function, supporting the continued development of the regulatory framework and ensuring high standards of customer outcomes, governance and control. Key areas will include:

• Regulatory Compliance and Governance: Oversight of FCA-regulated claims-management activity and the wider regulatory perimeter.
• Advertising and Customer Acquisition: Approval and monitoring of advertising, financial promotions, lead-generation activity and customer journeys.
• Compliance Monitoring and Quality Assurance: Compliance monitoring, risk assessments, policies, regulatory change and management information.
• Consumer Duty and Customer Outcomes: Consumer Duty, complaints, incidents, remediation and root-cause analysis.
• Data Protection and Direct Marketing: Data protection, direct marketing, lead provenance and third-party/law-firm relationships.
• Advisory, Risk and Escalation: Providing clear, commercially grounded advice and escalating material regulatory or customer-outcome risks appropriately.
• Leadership and Stakeholder Management: Managing small team and stakeholder
• Leading and developing compliance and quality-assurance capability.
• Complaints, Incidents and Remediation
• Regulatory Change, Policies and Training
• Law Firm Relationships