Head of Contact Centre Operations

This is a senior leadership role with accountability for service performance, workforce planning, resource management, operational governance, quality standards, and continuous improvement initiatives. You will drive efficiencies, optimise processes, manage operational risk, and develop scalable ways of working that support future growth.

Working closely with senior leaders and key stakeholders across the business, you will contribute to the ongoing development of the function, ensuring it remains customer-focused, commercially effective, and aligned to organisational objectives.

Who Are We Looking For?

We are seeking a proven operational leader with significant experience managing large-scale contact centre or customer operations environments.

You will have a strong track record of leading high-performing teams, improving operational performance, and successfully delivering change and transformation programmes. Experience managing multiple teams and developing leadership capability is essential, alongside the ability to create a culture that drives accountability, engagement, and continuous improvement.

You will bring a data-driven approach to decision making, using KPIs, service metrics, workforce planning, and operational insight to improve performance and customer outcomes. Strong stakeholder management skills are critical, with the ability to influence, collaborate, and build effective relationships across a range of functions and seniority levels.

We're particularly interested in candidates who can combine strategic thinking with operational excellence, leading through change while maintaining a strong focus on customer experience and colleague development.

Why Coloplast?

At Coloplast, our purpose is simple: making life easier for people with intimate healthcare needs.

Joining Coloplast means becoming part of a global healthcare organisation that combines innovation, care, and a deep commitment to improving customer and patient outcomes. We foster an inclusive and collaborative culture where people are empowered to take ownership, challenge the status quo, and make a meaningful impact.

This is an opportunity to lead a strategically important operation within a values-led organisation where your contribution will directly influence service excellence, customer experience, and business performance. In return, you'll have the support, resources, and development opportunities that come with being part of a global healthcare leader, while helping shape the future of a growing and evolving function.

If you are a passionate operational leader with experience leading teams through growth, change, and transformation, we'd love to hear from you.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

Visit us on Coloplast.com. Watch the film. Follow us on LinkedIn. 62119#LI-CO