Revolut
Head of Controls & Quality (EU Bank)
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About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Risk at Revolut operates across all functions, products, and regions to monitor front-line performance and ensure the business operates safely. They’re among the first to be involved in new initiatives, from tech to customer support.
We’re looking for a Head of Internal Controls & Quality Management to lead first-line risk and controls teams across Revolut Europe Bank. You’ll be overseeing operational risk and quality of execution while ensuring our first-line defence remains airtight as we scale.
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What you'll be doing
- Building and scaling dedicated first-line risk, compliance, and control teams, establishing an automated end-to-end operational and compliance risk management system
- Owning the first-line Risk and Compliance function, ensuring products and processes satisfy relevant regulatory requirements throughout their lifecycle
- Owning the New Initiatives Approval Process and serving as Chair of the New Initiatives Committee to govern and sign off on operational changes and rollouts
- Defining, evolving, and enforcing first-line risk appetite across core product offerings to balance business growth with a highly controlled environment
- Designing a scalable internal control framework with standardised data, automated testing processes, and robust governance policies
- Collaborating with Product teams to embed automated preventative and detective controls directly into the product lifecycle
- Implementing continuous monitoring processes for business operations, developing automated alerts for control deficiencies, and executing swift remediation
- Driving consumer trust by deep-diving into complaints and support data to identify and eliminate systemic issues
- Maintaining regulatory engagement while fostering solid working relationships with second and third lines of defence
- Supporting Revolut Europe Bank objectives and leading strategic control planning processes
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What you'll need
- 8+ years of experience managing operational risk, compliance risk, and internal controls within a high-growth fintech, retail bank, or complex matrix financial institution
- In-depth knowledge of European regulatory requirements, consumer protection frameworks, financial promotions rules, and product governance standards
- A solid understanding of governance and expertise working effectively with second and third lines of defence to clear regulatory hurdles
- Expertise in control implementation, continuous automated testing, RCSA management, and root-cause issue remediation
- The ability to transform processes from first principles, challenge pre-existing approaches, and build effective platforms
- Strategic planning skills to manage complex, cross-functional interdependencies and deliver exceptional compliance and resilience results
- Excellent communication skills with a clear and structured approach to explaining complex technical risks and control failures to executive stakeholders
- Impressive analytical and problem-solving skills to leverage data and spot control vulnerabilities before they impact the business
- Proven success in balancing thorough risk mitigation and strict control enforcement with rapid business execution
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