Head of Creative Services (Luxury Fashion House) [AQ-18800]

Step into a Pivotal Leadership Role

Step into a pivotal leadership role with a globally celebrated heritage luxury fashion and accessories house, renowned for its iconic designs and unwavering commitment to excellence. This is an unparalleled opportunity to shape the creative output of a world-class brand, ensuring every visual touchpoint reflects its prestige and innovation.

We are seeking an exceptional operational architect to become the Head of Creative Services, acting as the strategic backbone of our dynamic creative division. In this role, you will be instrumental in bridging the gap between high-concept creative ambition and commercial operational excellence. You will own the end-to-end creative workflow, designing and implementing global processes, frameworks, and production calendars that bring breathtaking seasonal drops and immersive 360° campaigns to life across all channels worldwide. Your impact will be immediate and far-reaching, directly influencing how our brand connects with a global audience and maintaining our position at the forefront of luxury.

Key Responsibilities

As the Head of Creative Services, you will drive operational excellence and strategic execution across all creative initiatives:

• Own and manage the global creative services workflow across campaigns, product launches, and content initiatives.
• Build and implement clear processes, timelines, and governance frameworks to ensure efficient cross-functional collaboration.
• Establish and maintain production calendars aligned to seasonal milestones and commercial priorities.
• Introduce workflow optimisation tools and reporting systems to improve transparency and accountability.
• Develop and manage RACI frameworks for campaign sign-offs and approvals.
• Lead in-house production of global campaigns and brand content, ensuring excellence from concept to delivery.
• Manage all stages of production: pre-production, shoot execution, post-production, retouching, adaptation, and asset delivery.
• Oversee budget planning and cost control across all productions.
• Ensure all assets meet luxury production standards and align with brand guidelines.
• Supervise content versioning and localisation for regional markets.
• Select and manage external production companies, photographers, directors, creative partners, and vendors.
• Negotiate contracts and production budgets to maximise quality and efficiency.
• Maintain a trusted network of premium creative and production partners globally.
• Ensure legal, compliance, and usage rights are secured and documented.
• Partner closely with channel owners (Retail, E-commerce, Social, CRM, Wholesale, PR, VM) to ensure creative plans are shared early and integrated seamlessly.
• Coordinate launch planning timelines across all touchpoints, ensuring assets are delivered in line with go-to-market milestones.
• Work with Marketing to supply comprehensive creative guidelines and toolkits to enable effective 360° launch execution globally.
• Ensure creative consistency across paid media, organic social, in-store, digital platforms, and experiential activations.
• Support adaptation of global campaigns into performance marketing formats without compromising brand equity.
• Collaborate with Marketing and Merchandising to align creative output with hero product strategies and commercial priorities.
• Contribute to annual planning cycles, mapping production roadmaps against seasonal drops and key brand moments.
• Support long-term brand evolution by maintaining consistency of visual identity across all creative output.
• Build scalable frameworks to support growth in accessories, men’s, and day categories.
• Drive continuous improvement in efficiency, cost management, and asset re-usability.
• Lead and develop the Creative Services team, fostering a culture of excellence, accountability, and collaboration.
• Champion clear communication between creative, marketing, and commercial teams.
• Build strong cross-functional partnerships with colleagues, departments, external vendors, freelancers, and creative talents.
• Encourage innovation in production processes, including the thoughtful integration of new technologies.