MERJE
Head of Credit
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Head of Credit Risk & Analytics
About Us
We are building something different, a next generation, flexible line of credit product enabling our customers to access the credit they need, when they need it and repay in a way that suits their lifestyle. A single interest rate, no fees and predictable monthly repayments that our customers control.
Role Purpose
We are expanding our team and looking for someone to lead our credit and analytics functions.
You will own the end-to-end credit strategy and portfolio analytics for the next generation of flexible line-of-credit product. You will be responsible for our creditworthiness, affordability, open banking and pricing strategies with a strong focus on delivering superior unit economics combined with good customer outcomes.
How you will make an impact
You will be a key part of our leadership team with the following responsibilities:
- Credit strategy: Define and maintain risk appetite, credit policy, rules and control framework for our existing and new products.
- Data strategy: Develop data strategies including CRA, Open Banking and alternatives driving competitive advantage.
- Decisioning & underwriting: Define customer personas, credit rules & scorecards across eligibility, affordability, creditworthiness and fraud.
- Limit & pricing strategy: Own initial limit assignment and risk-based pricing. Implement ongoing processes for creditworthiness and affordability assessment for active customers including credit limit increase strategy.
- Portfolio performance: Own reporting analytics across the credit lifecycle, including through the door metrics, active book and collections / recoveries.
- Customer outcomes framework: Define customer personas and expected product outcomes. Own monitoring and intervention frameworks.
- Collections strategy: Work with the Operations team to optimise arrears strategy (segmentation, contact strategy, forbearance pathways) and feed learnings back into underwriting.
- Governance & MI: Lead Credit & Analytics committee; produce board-ready MI; maintain robust traceability of decision making.
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About You
We'd love to hear from you if you are:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- An experienced credit risk professional with strong background and experience in a consumer lending business. Hands-on experience with revolving credit / credit cards is essential.
- Comfortable getting hands-on as well as thinking strategically with level senior accountability.
- A clear and precise communicator, you distill complexity, tailor messaging, and present confidently to senior leaders and team members alike.
- Responsible for defining, implementing and monitoring successful credit strategies at scale.
- Someone with a deep understanding of CRA datasets, Open Banking Data sets and alternatives.
- Understanding of the regulations that apply to lending in the UK.
- Someone who has worked across different customer acquisition channels including aggregators (price comparison), direct and channel partners.
- Someone with strong technical analytics skills: Able to use modern analytics techniques and toolsets for modelling and insight generation e.g. SQL, Python.
- Comfortable working in a start-up environment in a fast-moving and changing company.
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