• Cross-Functional Collaboration:

  • Partner with Heads of Department across Third Party Claims to understand dependencies, remove barriers and improve end to end claim outcomes. Drive consistency, efficiency and customer & indemnity spend focused solutions across claim journeys.

• Change, Continuous & AI Improvement:

  • Champion innovation, technology adoption and process improvement opportunities, ensuring operational effectiveness and future readiness of the Credit Hire function. Introduce additional AI models into the Credit Hire managing colleagues during this transition to people supported by Tech.

Required Skills and Experience

• Leadership and People Development:

  • Proven ability to successfully lead large operational teams through layered management structures.
  • Demonstrable success in building and sustaining high-performing teams and cultures.
  • Strong coaching, mentoring and management development capabilities.

• Credit Hire & Intervention Expertise:

  • Extensive technical knowledge of Credit Hire, Intervention and associated litigation strategies.
  • Strong understanding of the GTA, relevant case law, market practices and indemnity control measures.

• Strategic Thinking:

  • Ability to develop and execute strategic plans aligned to organisational objectives.
  • Strong commercial awareness and understanding of market developments affecting Credit Hire performance.

• Financial & Performance Management:

  • Proven track record of managing significant indemnity spend and delivering financial improvements.
  • Strong understanding of reserving principles, claims inflation and claims analytics.

• Stakeholder Management:

  • Excellent relationship management skills with the ability to influence at all levels of the organisation.
  • Experience working effectively with Legal, Fraud, Analytics, Reserving and Supplier partners.

• Change Management:

  • Demonstrated ability to lead transformational change, implement new strategies and deliver measurable business improvements.

• Analytical & Decision-Making Skills:

  • Strong analytical capability with the ability to interpret complex data, identify trends and make informed strategic decisions.

• Communication & Influence:

  • Exceptional written and verbal communication skills.
  • Ability to present effectively to senior leadership and influence business-wide decisions.

• Results Orientation:

  • Strong focus on delivering operational excellence, customer outcomes and financial performance.
  • Proven ability to balance commercial objectives with customer and regulatory responsibilities.

Company Overview

This role is fundamental to ensuring that Acorn Insurance's Credit Hire operation is recognised as a market leading function, delivering industry leading claims outcomes, strong indemnity control and a culture of continuous improvement and excellence.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

🦏 We run through walls for our customers and each other
🐐 We challenge the status quo
🐧 We succeed when we help those around us succeed
🐆 We decide quickly when the smart thing to do is use our judgement

Benefits

🌴 A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
🧠 24/7 mental health support & free counselling available
☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
💸 Flexible benefits, including early access to salary via our internal platform
🏡 Hybrid working options to support work-life balance and individual needs
🎉 Recognition awards, social events & more

Our Commitment to our colleagues:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

🧠 Mindful Employer – championing mental health and wellbeing
♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
🌸 Menopause Friendly accredited – supporting every stage of life
🎖️ Armed Forces Covenant signatory – honouring those who serve
🎖️ Armed Forces Defence employer recognition scheme - Supporting those who serve
🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
📈 Best Place to Work for Development – proud to be investing in people’s future
👩‍💼 Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

• If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

• Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

• We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.