Elect Capital
Head of Credit Operations
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Head of Credit Operations
📍 London | Hybrid (4 days in the office)
About Elect Capital
Elect Capital is changing how SMEs access funding. We provide fast, flexible working capital loans, business loans, and merchant cash advances — no red tape, no slow decisions. Live across the UK, Australia, Canada, and the US, and scaling fast, we give SMEs the speed and flexibility traditional lenders can't.
Our Mission
We exist to give SMEs the capital and confidence to grow — fast, fair, and friction-free. Every ambitious business deserves a real shot at growth, not months of paperwork. We've built lending for speed, without cutting corners on fairness. When SMEs win, we win.
The Role
This is a newly created role with end-to-end operational ownership of the lending function — spanning the full loan lifecycle from application scrubbing through underwriting to post-approval prepping. The Head of Credit Operations will manage and develop the teams responsible for each stage and act as the operational backbone connecting sales, risk, and funding.
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Key Responsibilities
- Own end-to-end operational performance of the lending pipeline: scrubbing, underwriting, and prepping
- Manage, coach, and develop the Scrubber, Underwriter, and Prepper teams across multiple markets
- Design and enforce SOPs, turnaround-time targets, and quality standards across each stage of the pipeline
- Identify and resolve bottlenecks between application intake, credit decisioning, and deal completion
- Partner closely with Risk, Sales, and Finance to ensure the lending process is fast, accurate, and compliant
- Build reporting and dashboards to track pipeline volume, turnaround times, and conversion at each stage
- Drive continuous process improvement as loan volumes and headcount scale
- Support hiring and onboarding for lending operations roles alongside Talent
🔍 What We're Looking For
- Proven experience managing a lending operations function, ideally within SME/commercial lending, MCA, or fintech
- Strong understanding of the full loan lifecycle — from application through underwriting to funding
- Track record managing and developing teams across multiple functions or stages
- Excellent process and SOP-building instincts; comfortable designing structure from scratch
- Data-literate — confident working with pipeline reporting, dashboards, and turnaround metrics
- Calm under pressure, with strong stakeholder management across Sales, Risk, and Finance
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Bonus
- Experience across multiple lending jurisdictions (UK, US, Canada, Australia)
- Background in unsecured SME or MCA underwriting specifically
Our Offer
- Salary range £80,000 - £90,000 pa
- 25 days annual leave (plus bank holidays)
- Private health insurance with AXA
- Income protection
- Life assurance
- Statutory pension
- Fully stocked snacks, drinks, and coffee machine
- Monday lunch on us!
👋 Think you're a fit? Let's talk.
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