Elevation Recruitment Group
Head of Customer Operations
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Head of Customer Operations
South Yorkshire | £50,000 - £55,000 + benefits
Elevation Recruitment Group are recruiting on behalf of a growing and established business for an experienced Head of Customer Operations to lead and develop its customer-facing operations function.
This is an excellent opportunity for a commercially minded customer operations professional who enjoys combining people leadership, operational improvement, and customer experience.
The successful candidate will take ownership of the wider customer operation, ensuring teams, processes, and systems work effectively together to deliver a consistently high level of service. Experience within manufacturing, engineering, distribution, or another operationally complex environment would be highly advantageous.
The Role
Reporting into senior leadership, you will be responsible for driving performance across the customer operation, identifying opportunities to improve processes, and ensuring the customer remains at the heart of operational decision-making.
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Key responsibilities will include:
- Leading, developing, and motivating customer operations teams
- Taking ownership of customer service performance, KPIs, and SLAs
- Driving continuous improvement across processes and customer journeys
- Identifying operational efficiencies and opportunities to improve service delivery
- Working closely with Sales, Operations, Production, Logistics, and other internal teams
- Managing escalations and ensuring effective resolution of customer issues
- Using data, reporting, and customer insight to drive decision-making
- Developing a high-performance, accountable, and customer-focused culture
- Supporting the development and implementation of systems and processes
- Reporting operational performance and improvement plans to senior management
About You
We are looking for an experienced Head of Customer Operations, Customer Operations Manager, Head of Customer Service, or similar senior customer leader who can demonstrate:
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- Proven experience leading customer-facing operational teams
- Strong people management and leadership capability
- A track record of improving processes and operational performance
- Strong commercial awareness and customer focus
- Experience working cross-functionally within a complex organization
- Confidence using data, KPIs, and performance metrics to drive improvement
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach
A background within manufacturing, engineering, industrial, distribution, or a similarly operational environment would be particularly relevant.
This is a fantastic opportunity for someone ready to take ownership of a broad customer operation and make a genuine impact on both customer experience and business performance.
Interested? Get in touch with Sarah Larkin at Elevation Recruitment Group for more information or apply now for consideration.
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