Inspired Ventures
Head of Customer Relations (Maternity Cover)
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Head of Customer Relations (maternity cover)
Location: Fully remote
Term of employment: 8-month fixed term, 35 hours per week. This role will end on 31 May 2027, or upon the returning employee’s return from maternity leave, whichever is earlier, with the option to move into a permanent role, subject to performance and business needs.
Salary: £30,000 per annum
About Us
Inspired Ventures is a travel business that has spent over a decade partnering with hosts, creators and brands with engaged communities around the world to design and run bespoke trips.
We’re a small, experienced team. We move quickly, support each other and care deeply about delivering great experiences - both for our clients and for their communities. You will work closely across the team and report to the Senior Management Team.
The Role
This role sits at the centre of our operation.
You’ll manage the customer experience end-to-end, from first enquiry through to post-trip- ensuring every traveller feels informed, supported and confident.
The role is part customer support, part operations and part coordination. You’ll be working across multiple trips, partners and time zones so organisational and excellent communication skills are critical.
What you’ll be doing
Customer Service
- Acting as the main point of contact for guests, managing enquiries and correspondence with a warm, professional tone
- Supporting travellers through every stage of the pre-departure journey, from initial booking to final trip details
- Following up proactively on outstanding payments/customer information to keep bookings on track
- Responding to lead enquiries
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It may also be good to stress that this whole section often involves a lot of internal communication between different team members, for example if a guest asks a question that isn’t immediately obvious from your current knowledge of the trip, or the information on the booking page/itinerary, it's often a case of going to the trip designer, or supplier to check if it's possible, then go back to the guest to get more info, then back to supplier etc, so there’s a fair bit of managing who you need to give information to, or get back from, within the team.
Admin & Coordination
- Maintaining accurate guest and trip records throughout the booking process
- Coordinating with international suppliers and partners on logistics, accommodation, trip requirements & customer information
- Managing bookings and keeping our systems accurate and up to date
- Supporting cancellations, refunds and visa applications where needed
Personally I might be tempted to remove the bit about visa applications. We wouldn’t really get involved with that.
Paperwork & Documentation
- Preparing the documentation needed to support each trip, including medical, safety and insurance-related forms
- Keeping records organised and easy to access
What We’re Looking For
Essential Requirements
- Experience in operations, customer service, travel, or similar coordination-heavy roles
- Strong organisational skills - able to manage multiple moving parts at once
- Confident communicator (written and verbal)
- Comfortable working remotely and independently
- Good working knowledge of Microsoft Office, email platforms, and booking systems (or ability to learn quickly)
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Desirable skills
- Experience in managing travel, group trips, or events
- Experience working with international partners
- Experience with volunteers and/or community-based projects
Mindset
- Detail-oriented and reliable
- Calm under pressure
- Proactive - you spot issues before they become problems
- Comfortable in a small team where everyone contributes
What We Offer
- Fully remote working
- Supportive team environment
- 35 hours per week, flexible but must be available for scheduled meetings
- We want to ensure you are happy and confident with your role, so will ask you to work standard hours until we are both happy you are fully up and running.
- 25 days annual leave plus birthday and bank holiday leave
- Private healthcare
- Exposure to global partners and projects
- A role with real ownership and impact
- Potential to grow into a longer-term position, depending on proven performance and business needs at the end of the 8-month contract period
How to Apply
Applications accepted until end of day 14th September 2026. Please send the following along with a short cover note to: recruitment@inspiredventures.co.uk
- Your CV
- Two examples from a similar operational or customer service role you’ve held, including the outcomes
- Three bullet points on why you’d be a great fit within our team
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