Spotlight Recruitment
Head of Customer Success
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Head of Client/Customer Success Manager – Sales Enablement/Events/Media
Up to £65k + 20% bonus + hybrid working (1-2 days in the office per week)
Our client is an established group leading the way across media production, events, publishing, intelligence, and training. They are looking to onboard a Head of Client Success working across two highly successful sectors of their business. This is not a sales role - this is a role working with existing accounts, focusing on client retention and growth and using strong B2B marketing understanding to develop client relationships. In addition to a 20% bonus, our client offers an employee-focused culture with hybrid working with 1 or 2 days in the office per week, an enhanced pension scheme, health and wellbeing services, summer early Friday finishes, and 25 days holiday plus bank holidays.
About the Role
As Head of Client Success, you will oversee all client relationships and provide a customer-centric experience to a growing portfolio of high-value clients. Working closely with senior stakeholders you will have the chance to build collaborative client relationships with key stakeholders, act as a trusted advisor throughout the client journey, and proactively manage campaign delivery alongside marketing operations and other internal teams. Client retention is key; managing the client relationship, and providing high-level reporting, which in turn, ensures successful growth.
This role will manage a team and sits at the centre of the client relationship, bringing together strategy, campaign execution, performance management, and stakeholder engagement.
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Key Responsibilities
- Oversee all client relationships and provide a customer-centric experience to a growing portfolio of high-value clients
- Work closely with senior stakeholders to build collaborative client relationships with key stakeholders
- Act as a trusted advisor throughout the client journey
- Proactively manage campaign delivery alongside marketing operations and other internal teams
- Manage the client relationship and provide high-level reporting to ensure successful growth
- Bring together strategy, campaign execution, performance management, and stakeholder engagement
Requirements
- Proven experience in Customer Success, Client Services, Account Management, or a similar client-facing role, ideally within B2B media, publishing, marketing, data, technology, or an agency environment
- Ability to work with KPIs, account health metrics, campaign performance, and ROI reporting
- Strong judgement particularly when managing complex client requirements
- Exceptional communication skills, with the ability to clearly articulate and drive new ideas
- Excellent understanding of B2B marketing
- Strong stakeholder management skills and confident personality
- Highly organised and customer-focused, curious, and innovative mindset
- Ability to successfully manage projects across multiple channels
If you have strong B2B marketing experience as a Client Success Manager, Head of Client Success Advisor, or similar, looking to be part of a highly successful group, apply now for this exciting opportunity.
How to Apply
To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of responses that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful.
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About Spotlight Recruitment
Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity, or culture, and we especially welcome applications from under-represented groups.
If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us, and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process.
We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.
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