Robert Half
Head of Customer Success – High Growth SaaS Scale up!
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Head of Customer Success – High Growth SaaS Scale up!
Perm role: London, Hybrid Working
Looking for a new challenge? Want to grow quickly?
Are you a strong leader who thrives on autonomy and ownership?
Then Apply NOW!!!
The Opportunity
We’re working with a fast-growing SaaS start-up transforming how businesses manage their supply chain, logistics, and operations.
We’re looking for a Head of Customer Success to lead and develop the Customer Success and Implementation function, owning the customer journey from onboarding and implementation through adoption, retention, renewal, and expansion.
This is a hands-on leadership role for someone who wants to build and scale a function rather than inherit an established operation.
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Key Responsibilities
- Lead and develop the Customer Success & Implementation teams.
- Own onboarding, implementation, adoption, retention, and renewals.
- Build scalable CS processes, playbooks, and customer health metrics.
- Drive retention, renewals, and expansion revenue.
- Build relationships with senior and C-suite customers.
- Work closely with Sales, Product, and Engineering.
- Recruit, coach, and develop the team as the business scales.
What We're Looking For
- Strong B2B SaaS Customer Success leadership experience.
- MUST HAVE Experience across ONE of the following: ERP, POS, Supply Chain, Logistics, Retail Tech, or Enterprise Software.
- Proven experience leading Customer Success, Implementation, or Professional Services teams.
- Experience managing complex SaaS implementations and customer relationships.
- Strong commercial understanding of retention, renewals, churn, and expansion.
- Entrepreneurial, hands-on, and comfortable working in a start-up environment.
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The Opportunity
A genuine opportunity to build the Customer Success function from the ground up and have significant influence on the growth of an exciting SaaS business.
Fast Interview process!
APPLY NOW!!!
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