Stanton House
Head of Customer Success
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Interim Head of Customer Success | B2B SaaS
London | Hybrid | 6+ months | Inside IR35 | £600-£700 per day October start
We’re supporting a high-growth, international B2B SaaS business looking to appoint an experienced Interim Head of Customer Success to lead a global CS organisation during a period of continued commercial transformation.
Reporting into the CRO, you’ll take responsibility for a 35 person international Customer Success function, providing experienced leadership and stability while helping the business critically assess and embed the changes made over the past year.
The mandate will include:
- Leading and developing a global Customer Success organisation across multiple customer segments
- Driving performance across renewals, retention, churn and customer health
- Assessing and evolving the existing churn and renewal programme
- Embedding best-practice CS processes, operating rhythms and ways of working
- Maximising the use of CS technology and customer data to improve decision-making and engagement
- Working closely with Sales, RevOps and wider Group leadership to create a consistent customer approach
- Identifying where further transformation is required and helping drive it through execution
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We’re looking for an established Customer Success leader from B2B SaaS, subscription or an adjacent technology-enabled environment who has operated in a scaling organisation and knows what best-in-class CS looks like.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You’ll need to be hands-on, low ego and high EQ, comfortable operating autonomously and influencing across a complex organisation. Experience implementing modern CS technology, automation or AI-enabled workflows would be particularly interesting.
We are looking for someone with genuine Customer Success leadership credentials who can quickly establish credibility with an established global team.
Initial 6-month maternity cover with potential for a longer assignment. Target start from mid-October.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location