Selecta
Head of Customer Sucess (m/f/d)
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Head of Customer Success (m/f/d) | Selecta Group Headquarters | Europe
Selecta is one of Europe's leading providers of vending services and coffee solutions, operating in 16 countries with more than 6,000 employees. Since our foundation in 1957, we have been committed to delivering exceptional service, high-quality products, and innovative workplace food and beverage solutions. Team spirit, service excellence, integrity, customer focus, and a passion for success shape everything we do.
To strengthen our Group Growth Team at Selecta Headquarters, we are looking for an experienced and customer-focused Head of Customer Success (m/f/d) to support and develop strategically important pan-European customer accounts.
Your Responsibilities
- Manage and develop strategically important multi-country accounts across Europe, ensuring customer retention, satisfaction, and sustainable growth.
- Take end-to-end ownership of assigned Group accounts, acting as the central point of coordination for internal and external stakeholders.
- Build strong relationships with senior customer stakeholders and lead regular business reviews and executive meetings.
- Develop and execute strategic account plans that translate customer priorities into measurable actions and results.
- Monitor account performance, identify growth opportunities, and provide accurate forecasts and business recommendations.
- Coordinate customer requests, service improvements, and incident resolution across multiple markets.
- Collaborate closely with Managing Directors, Operations Directors, Sales, Service, Finance, Legal, and other key stakeholders to ensure a consistent customer experience.
- Provide functional leadership and coordination across participating countries, aligning local teams without direct line-management responsibility.
- Lead contract renewals, account development initiatives, and commercial discussions within delegated authority.
- Contribute to the continued growth and strengthening of Selecta's strategic account portfolio across Europe.
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Your Profile
- Relevant commercial, business, or comparable qualification, or equivalent professional experience.
- Significant experience in Customer Success, Strategic Account Management, Key Account Management, or a similar customer-facing commercial role.
- Proven track record in managing and growing complex international or multi-country customer accounts.
- Strong experience working with senior stakeholders and leading customer business reviews and commercial discussions.
- Excellent communication, influencing, negotiation, and relationship-building skills.
- Strong commercial mindset with the ability to identify opportunities and drive sustainable growth.
- Experience working in a matrix organization and coordinating cross-functional teams.
- Confident user of CRM systems, reporting tools, and Microsoft Office applications.
- Fluent in English; additional European languages are highly desirable.
- Willingness to travel internationally on a regular basis.
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What We Offer
- A strategic role at Selecta Group Headquarters with direct impact on our most important European customer relationships.
- The opportunity to work with leading multinational clients across multiple markets.
- A dynamic and international working environment with broad exposure to senior stakeholders.
- High levels of autonomy, ownership, and the opportunity to shape customer success strategies.
- Competitive compensation package and attractive benefits.
- Professional development opportunities within a leading European organization.
- A collaborative culture with short decision-making paths and strong cross-functional teamwork.
- Flexible working arrangements and an international career perspective.
Ready to make an impact?
If you are passionate about building long-term customer partnerships, driving customer success, and working in a truly international environment, we look forward to hearing from you!
Join Selecta and help shape the future of customer experience across Europe.
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