Sentinel
Head of Delivery Digital Consumer Platforms
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Senior Digital Delivery Leader
I'm looking for a senior digital delivery leader to take overall accountability for the successful delivery and live operation of a major consumer-facing mobile app and website for a leading global airline.
This is a hands-on, high-accountability delivery leadership role. We're looking for someone who has personally owned major consumer digital platforms through release, go-live and live operation — not simply someone who has managed a portfolio of projects.
What you'll own
- ✈️ End-to-end delivery of the consumer mobile app and website, from planning through to production.
- 🚀 Release & go-live: own what gets released, when it gets released and ensure releases land safely and successfully.
- 📱 App Store governance: oversee mobile release protocols, App Store / Google Play requirements and ensure the app remains live, available and compliant.
- 👥 Multiple delivery teams: coordinate tribes, squads, product & engineering teams, internal stakeholders, third parties and technology vendors.
- 🔥 Production incidents: take accountability for major incidents, driving resolution and ensuring issues are effectively managed.
- 🛠️ Hypercare: lead post-release hypercare and stabilisation following significant launches.
- 💰 Budgets & governance: manage delivery budgets, risks, dependencies, governance and senior stakeholder communication.
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Ultimately, you own the outcome — ensuring major changes get successfully into production and that the customer experience remains stable and available.
What we're looking for
You'll ideally have recent experience delivering a large-scale consumer digital platform, with responsibility for both mobile and web.
We're particularly interested in people who can demonstrate experience of:
- Leading delivery of a major consumer-facing mobile app and website
- Owning complex production releases and go-lives
- Managing App Store / Google Play release processes
- Working across multiple tribes, squads or engineering/product teams
- Managing third-party suppliers and technology partners
- Owning budgets and delivery governance
- Leading major production incidents and resolution
- Running post-release hypercare
- Working in high-volume, highly visible consumer environments
- Managing complex dependencies and senior stakeholders
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience in airlines, travel, retail, e-commerce, financial services, marketplaces or other high-volume consumer digital platforms would be particularly relevant.
The opportunity
This is an opportunity to take a high-profile, business-critical consumer digital platform and play a key role in how new capabilities are delivered to millions of customers.
If you've been the person who ultimately says “we are ready to release” — and then owns what happens when it goes live — I'd be very interested in speaking with you.
📩 Interested? Drop me a message or apply directly for a confidential conversation.
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