House of Marketers
Head of Delivery Performance
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About House of Marketers
House of Marketers was founded in 2020 by Inigo Rivero, one of TikTok UK's early employees, who saw the potential of creator marketing before it became a core channel for global brands. Since then, we have grown into a global influencer marketing agency working across markets, platforms and industries. Following a recent acquisition and investment into the business, we are now entering our next stage of growth. We are fast-moving, curious and highly entrepreneurial, and we use technology, data and AI to make better decisions, move faster and solve problems properly from the root.
As we scale, we are looking for someone to take full ownership of our Campaign Delivery function. You will lead the entire Campaign Delivery team, directly managing both Senior Campaign Managers and Campaign Managers, and will be responsible for how well the function performs across delivery quality, margins, capacity, team performance, and operational efficiency. We want someone who gets into the detail when needed, spots problems early and fixes them before they become firefighting or reach senior leadership.
What You Will Own
Margin & Commercial Performance
You will own campaign margin across Delivery. That means understanding where margin is being lost, challenging unnecessary costs, helping Senior Campaign Managers make better commercial decisions, and continuously looking for ways to improve profitability. Hitting the minimum is not the goal. We want our margins to be excellent.
Campaign Performance
You will own the overall quality and performance of campaign delivery. That includes timelines, budgets, campaign targets, quality standards and identifying risk early. Campaigns should not reach leadership when they are already on fire. Your job is to make sure risks are spotted early, decisions are made quickly, and issues are resolved before they become escalations.
Team Leadership & Management
You will directly manage the Campaign Delivery team, including both Senior Campaign Managers and Campaign Managers. You will set expectations, review performance, give feedback, support development, and hold the team accountable for campaign results, timelines, and commercial performance.
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Capacity & Work Allocation
You will own capacity and work allocation across Campaign Delivery, using our capacity model alongside your own judgement to make smart resourcing decisions. You should understand that every resource has a cost, how that cost impacts campaign profitability, and how capacity, workload and allocation ultimately affect margins. You will be expected to understand and challenge the logic behind the model, spot when the data does not reflect reality, and continuously improve how capacity and resources are planned across the team.
Delivery Strategy & Improvement
You will work closely with the Head of Operations on strategic, operational, and automation projects that improve how Delivery works. That could mean changing a workflow, testing a new platform, automating repetitive work, improving how campaigns are allocated, or completely rethinking a process that no longer makes sense. We want someone who actively looks for better ways of working rather than waiting to be asked.
Leadership Visibility
You will make sure the CEO has the information he actually needs to understand how Delivery is performing. Not more dashboards, decks or reports for the sake of reporting. We want clear information, good judgement and useful conclusions: what is working, what is not, what is changing and where leadership attention is actually required. A major sign of success will be that the CEO no longer needs to get pulled into day-to-day campaign delivery.
How We Work
- Be proactive If something looks wrong, investigate it before somebody asks you to. Do not wait for a problem to become an escalation.
- Be intelligently curious Before asking someone else for the answer, check. Look at the data. Speak to the right people. Test your assumptions. Understand what is actually happening. Then bring a recommendation, not just a question.
- Take ownership We do not want problems passed from person to person or department to department. If you own something, you stay close to it until there is a solution.
- Think from first principles If the same problem keeps happening, we do not want another checklist or temporary fix. Understand why it is happening and fix the root cause.
- Move fast Our industry changes constantly. Technology changes constantly. The company changes quickly. You should be comfortable testing new ideas, trying new tools, changing direction, and making decisions without waiting for perfect information.
- Use AI with judgement We use AI heavily, but we do not want AI slop. AI should help you think, analyse, automate, and move faster. It should not result in endless generic documents, unnecessary documents, or reports nobody needs. Clear thinking comes first.
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What We Are Looking For
- 4+ years of agency-side influencer or creator marketing experience
- Experience leading senior campaign or delivery teams
- Deep understanding of the full influencer campaign lifecycle
- Strong commercial understanding of campaign margins and profitability
- Experience managing a large number of campaigns across multiple teams
- Someone sharp, fast and highly proactive
- Strong judgement and confidence making decisions under pressure
- Comfortable challenging experienced people when something does not make sense
- Comfortable getting into the detail when required
- Able to distinguish between technology that genuinely improves the business and technology that simply creates more noise
- Someone who thrives in an environment where priorities, technology and the market can move quickly
What Success Looks Like
You are doing this role well when:
- Campaigns are consistently delivered on time and to a high standard
- Campaign margins are strong and continuously improving
- Risks are identified before they become escalations
- Senior Campaign Managers operate as strong, accountable leaders
- Capacity and work allocation are managed intelligently
- Recurring problems are fixed at the root
- Delivery becomes more efficient as the company grows
- CEO has clear visibility without needing to manage Delivery themselves
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Jessica, London
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