Fairholme
Head of Delivery (Projects + Events)
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Company Description
Fairholme is a creative events studio based in London.
Founded in 2021 by ex PR & Events Manager, Tony Jack, Fairholme offers:
Creative Director and Founder of Fairholme, Tony Jack started his career at Estée Lauder Companies working in PR, Communications and Influencer at Bobbi Brown Cosmetics. Over his five-year stint at the beauty giant, Tony worked on the UK & Ireland communications as well as events for press, influencers and consumers.
Fairholme is a creative agency specialising in PR and Influencer events, creative consultancy, visual merchandising, campaigns, pop-up, brand activations, creative mailers and more. Fairholme's clients include; Dr. Barbara Sturm, Airbnb, Kérastase, L'Oréal Paris, Estée Lauder, Lancôme, Rare Beauty, Kosas, MAC, Trish McEvoy, Dr. Jart+, Kiehl's, Space NK, Missoma, Abercrombie & Fitch, Dedcool, RIMMEL, and many more.
At Fairholme we’re responsible for creative output, and work with multi-disciplinary client teams across beauty, lifestyle and luxury clients to help bring their creative vision to life. We’re a vibrant and dynamic bunch of creative thinkers spanning creative design, project management, production, social media, content and PR.
Now in its fifth year, Fairholme is a growing business looking to expand the team with the addition of senior team members. We care about creating an inclusive team and welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. We are passionate about who we are and work at a fast pace, pouring thought, creativity and care into everything we do.
Role Description
The Head of Delivery (Projects + Events) is a full-time, hybrid role based in London.
As a key member of the leadership team, the Head of Delivery is responsible for leading the agency’s production team ensuring the highest standards of creative execution, client experience, operational excellence and commercial performance.
They will provide senior oversight across the full project lifecycle - from pitching and scoping through to planning, production, live delivery and post-event reconciliation, working closely with the Founder and wider leadership team to protect quality, manage risk, maximise profitability and continuously improve how the agency delivers.
The role is the delivery engine of the company. It is fundamental to the continued success of Fairholme and requires a positive, forward-thinking leader with a keen eye for detail. The Head of Delivery will drive, inspire and manage a high-performing team in a fast-paced environment.
This role oversees end-to-end delivery of events and creative projects, ensuring they are scoped accurately, resourced effectively, and executed on time and within budget. Day-to-day responsibilities include managing project timelines, coordinating internal and external stakeholders, overseeing event logistics, and maintaining clear communication with clients.
Key Requirements:
- Proven senior event delivery with 8+ years delivering events and multi-disciplinary project management, with brands ideally across beauty, fashion, lifestyle campaigns, mailers, PR, live activations / experiential activations. The ideal candidate will have worked on Press and influencer PR events and launches.
- A strong understanding of design and production processes across the digital and production world with a firm understanding of production timings for creative delivery.
- Strong hands-on experience being on site, running and overseeing set up, build and delivery.
- A high level of operational leadership, experience managing a team, overseeing project and budget management, and delivery of live events.
- A high level of finish and keen eye for detail.
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The Role Summary
- Own and lead end-to-end delivery of all projects across the company to ensure operational and production excellence and seamless delivery across all projects.
- Lead on day-to-day management of your direct reports, being accountable for their performance and optimisation of the team. This is currently a team of seven with scope to grow within the next year.
- Provide directional strategic, operational and production oversight across all live and pitching projects ensuring quality control and excellence from concept to delivery.
- Maintain the end-to-end delivery framework of all events, including all pre-production planning, documentation, on-site delivery and client account management, rigorously ensuring quality control and delivery at the highest level.
- Work with your direct reports to set project and long-term objectives and goals, ensuring the smooth running and delivery of every project.
- Allow your team to flourish by providing them with management support in all areas of their role.
- Manage the event team’s workflow and external event resources; including recruitment, interns, freelancer recruitment and onboarding with support of the founder.
- Oversee event budgeting, costing parameters, contracts, invoicing and accounting of projects with precision and foresight at a leadership level ensuring they meet business objectives, ensuring all projects achieve agreed profit.
- Be responsible for signing off high-level spend on projects, ensuring that comparing quotes have been researched and the best option has been chosen.
- Project admin - ensure all the correct PO’s, sign-off, SOW have been actioned for projects to go ahead.
- Monitor team’s time on project and spend within the project to ensure we are hitting operating costs and a healthy profit across all projects.
- Work closely with the finance team and Finance Director to ensure clients are being billed correctly and in a timely manner, supporting the finance team where possible on late payments etc.
- Manage communications with internal teams (design and creative) to deliver fully integrated and seamless client experiences, including the communication with your direct reports, reducing ‘noise’ and ensuring all comms is strategic and supportive.
- Drive operational efficiency by refining processes, workflows and documentation across the business, ensuring divisions work well together.
- Build client relationships and nurture accounts, supporting the team with client management to ensure communication and relationships are maintained throughout the planning process.
- Be the figurehead for production within the business, you will sign off all production elements, ensuring the highest standards and quality across all projects.
- Support the team in sourcing and managing production partners, signing off SOW, technical drawings, production timelines and negotiating budgets to favour our profit line.
- Create a dynamic workflow for all production items, ensuring the team are fully educated on production terminology, timelines, new materials and trends.
- Sign off and ensure all health and safety, insurance and legal obligations are adhered to pre-on site and through the project delivery.
- Track spend across pitching across your division and other divisions ensuring we do not overservice on certain clients or projects.
- Be responsible for managing workloads, job allocations, team holiday processes, feedback, progress reports and nurturing development at an HR level via our HR Partner and software, Breathe.
- Foster an inclusive culture, building a dynamic, engaged and energised team.
- Seek ways to improve all elements of the business's internal processes.
- Promote the business services to potential clients, uplifting profit for the business and encourage your team to do the same across the business.
- Recruitment - manage your division’s headcount, ensuring we are fully equipped to handle incoming and current projects.
- Create a database of competent and capable freelance talent to support when required in the business, understanding strengths to assign to the correct projects.
- Support the founder in growing the business in the UK and internationally.
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We offer:
- Competitive salary, £70k+
- 25 days holidays pro rata (excluding bank holidays) and an extra day off for your birthday and over the festive period
- A range of opportunities to develop and grow personally and professionally
- 5% Employee / 5% Employer Matched Pension Scheme
- Commission on new business leads
- Opportunities to work on a diverse range of client projects
- Company Laptop and phone
- Annual Long Service Award Bonus starting from year one
- ‘Duvet Days’ - one wellbeing day per year
- Summer Friday’s - finish at 4pm every Friday during August
- Enhanced Maternity Leave Package
- Eye Test Vouchers
- Home work set up equipment provided
- Meeting free Friday’s to allow you to complete your week’s workload
To apply
Please submit your CV and a short covering letter (no more than one page) outlining your skills and experience for the role in line with the job description and send via email with the subject: ‘Project Manager application’ to info@fairholmestudio.com.
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