Munich Re
Head of Department - Business Solutions NEXT
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About us
Munich Re is a global market leader in re-insurance, global specialty insurance, and digital solutions. New technologies are disrupting the insurance value chain. Our innovative minds in Global Technology spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.
At the heart of our success is a strong culture where people are encouraged to be present, bold, and curious, allowing them to achieve their individual goals.
Please see our website for more information.
Head of Department - Business Solutions NEXT
We are currently looking for a Head of Department to be based in London on a full-time basis. We are looking for a seasoned Transformational Leader to be based in London on a full-time basis.
As the Head of the Department for Business Solutions Delivery – NEXT, you’ll be responsible for owning the IT mandate end-to-end – setting the vision, prioritising investment, and driving AI, platform, and product-led delivery outcomes across ERGO, Munich Re, and ERGO NEXT.
In the first year, you will focus exclusively on the ERGO International Business Division (IBD) transformation as the proving ground for the transformation operating model before shifting focus to the Munich Re Entities.
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Success in the role will be determined by two main deliverables:
- A measurable IBD outcome - at least one squad launched, MVP shipped, and target KPIs met.
- A codified, replicable playbook - squad design, phase gates, governance, and talent model that will be generalised and rolled out across ERGO and Munich Re Entities from Year 2 onwards.
Responsibilities:
- Strategy & investment - Set the IT roadmap; prioritise funding and FTE across the four capability pillars (AI & Data, Engineering & Platform, Insurance Expertise, Operations & Enablement).
- Operating model - Stand up product-led squads end-to-end across the three phases (Planning, Build & Launch MVP, Iterate & Optimise) and enforce consistent ways of working.
- Talent & capability - Recruit and develop squad leads, product managers, AI engineers, platform leads, software engineers, and designers; build a bench that scales with squad demand.
- Delivery & outcomes - Drive measurable outcomes (sales, channel enablement, loss ratio, cycle time, platform adoption) and hold squads accountable to them.
- Stakeholder leadership - Partner with Embedded Business Product Owners across ERGO Germany, ERGO Int'l, Munich Re Entities, GSI, and ERGO NEXT; align with tower leads on shared services.
- Governance & reporting - Report progress, risks, and spend to ERGO Next CTO & CEO, the Group
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
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Diversity, Equity & Inclusion
At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Learning and innovating today, striving for sustainable societies and business tomorrow
At Munich Re Specialty – Global Markets, our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social, and governance topics, including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.
Learn more about sustainability at Munich Re – choose your impact!
#BePresent #BeBold #BeCurious
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