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Head of Digital Experience
Up to £80,000
Watford | Hybrid (2–3 days in office)
We are working with a leading, purpose-driven consumer organisation undergoing a major digital transformation to redefine how customers engage across every touchpoint. With strong investment in technology, data and experience design, this is a rare opportunity to shape a truly end-to-end digital ecosystem in a multi-site, consumer-facing environment. You’ll play a pivotal role in building seamless, personalised journeys that drive measurable growth while delivering meaningful impact to customers’ everyday lives.
The Head of Digital Experience will lead the strategy, design and optimisation of the full digital customer journey, ensuring every interaction is intuitive, connected and commercially effective.
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Role Highlights
- Own and evolve the end-to-end digital customer journey across all touchpoints
- Lead website, UX, CRO and platform optimisation to drive conversion
- Define and deliver CRM and lifecycle strategies aligned to key customer moments
- Drive SEO, local search and AI-driven discoverability strategies
- Build and embed experimentation frameworks to continuously improve performance
You Will Need
- Strong expertise across website, CRM and customer journey optimisation
- Experience leveraging AI and data to drive personalisation and growth
- Deep understanding of SEO, local search and emerging AI search behaviours
- Commercial mindset with the ability to translate strategy into measurable outcomes
Why You’ll Love It
- Shape a large-scale digital transformation with full ownership
- Work at the forefront of AI, personalisation and customer experience
- Influence senior stakeholders and strategic direction
- Hybrid working model with flexibility built in
- Competitive salary, bonus and comprehensive benefits package
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Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit
Due to a high number of applicants, we are only able to respond to successful candidates
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