Ingeus
Head of Digital Business Engagement
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Company Description
Ingeus is a leading human services provider helping people, business, and communities thrive through employment, skills, and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Head of Digital Business Engagement
Salary: Competitive (based on experience)
Regional Office Worker - Site Based & Homeworking + Regular travel to Birmingham
The role is responsible for ensuring that digital strategy, technology investments, transformation initiatives, and service improvements are fully aligned to business priorities and deliver measurable business value. They champion digital adoption, shape demand, and drive value creation by translating business needs into actionable digital roadmaps.
As a senior leader within the Digital Leadership Team, the postholder will develop trusted relationships with Executive and Senior Leadership Teams across the organisation, acting as a strategic advisor and advocate for digital innovation, transformation, and continuous improvement.
The role combines strategic planning, stakeholder engagement, portfolio demand management, business relationship management, benefits realisation, and digital change leadership to ensure technology is a key enabler of organisational success.
This role requires a blend of commercial acumen, stakeholder influence, digital literacy, and change leadership. It is ideal for someone who thrives at the intersection of strategy, innovation, and execution.
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This role will also take on the Digital Business Partner role for the Health Division.
Key Performance Indicators
Success in the role will be measured through:
- Business stakeholder satisfaction scores.
- Digital adoption and utilisation rates.
- Delivery of agreed business benefits.
- Portfolio ROI and value realisation metrics.
- Reduction in technology-related business risk.
- Digital demand forecasting accuracy.
- Employee engagement and team capability improvements.
- Achievement of strategic transformation objectives.
Qualifications
Essential
- Significant experience in senior IT, Digital, Business Relationship Management, or Transformation leadership roles.
- Proven experience of operating at Executive and Board level.
- Strong understanding of digital transformation, technology strategy, and business change.
- Experience developing business cases, investment plans, and benefits frameworks.
- Excellent stakeholder management and influencing skills.
- Experience leading multidisciplinary teams.
- Strong commercial, financial, and strategic planning capabilities.
- Experience managing complex portfolios and competing priorities.
Desirable
- Experience within employability, health, government, education, or human services sectors.
- Experience with Product Management practices.
- Knowledge of AI, automation, data platforms, and digital innovation frameworks.
- Professional qualifications in Business Analysis, Programme Management, Technology Management, or Change Management.
- Knowledge around ITIL, BRMi, PRINCE2, COBIT desirable.
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Additional Information
This role will be subject to the following requirements.
- The company obtaining satisfactory references, covering the last 3 years of employment including gaps.
- The company obtaining a satisfactory Enhanced Disclosure Certificate in respect of you from Disclosure Scotland/ the Disclosure and Barring Service in England and Wales.
- Your legally entitled to reside and work in the UK.
All Ingeus personnel are required to comply with Ingeus’ policies relating to Information Security and Data protection, specifically to:
- Protect all information assets from unauthorised access, disclosure, modification, destruction & interference.
- Treat the security of all information assets according to their designated information security classification.
- Ensure that they only access information assets that they are authorised to do so.
- Adhere to the procedure for reporting any security weakness or event.
- Commit to, and participate in, personal development of information security awareness & knowledge.
- Comply with all laws and contractual obligations regarding the protection of data.
Division: iDigital
Employment Type: Full Time / Permanent
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