KPMG UK
Head of Digital Solutions - Group Digital
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Job details
Location: London, Reading
Capability: Corporate Services
Experience Level: Director
Type: Full Time
Business Area: Digital (Internal), Technology
Contract type: Permanent
Job Description
Group Head of Digital Solutions (Group Corporate Services)
Location: UK or Switzerland (Reading/London/Zurich preferred)
Business unit: Group Digital
Reports to: Group Chief Information Officer (CIO)
Direct reports: Senior Managers/Directors across Corporate Services Product Management, Technology Enablement, Process Excellence, and Vendor Governance
Introduction:
KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 20,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK and Switzerland, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
Group Digital is the UK and Switzerland firm’s internal technology division and is accountable for delivering a range of services across the Firm. Taking a holistic approach, this includes gathering requirements, solution design, build and run and the execution of complex change portfolios focused on security, data, core infrastructure and business applications.
Role Purpose:
As Group Head of Digital Solutions (Group Corporate Services), you will own the strategy, governance, and performance of Corporate Services technology platforms and products. This includes end-to-end accountability for the product lifecycle, covering people, process, technology, and budgets for platforms such as SAP Hana, SuccessFactors, Microsoft CRM, Replicon, ProFinda, ServiceNow, and other core business applications.
You will ensure that Corporate Services technology delivers reliable, secure, and cost-effective solutions aligned to business needs, regulatory requirements, and KPMG’s values. The role requires strong leadership in stakeholder engagement, vendor management, and talent development to drive operational excellence and transformation.
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Key Accountabilities:
Strategic Leadership & Governance
- Define and maintain the Corporate Services technology strategy, ensuring alignment with Group Digital and firm-wide priorities.
- Chair governance forums for Corporate Services technology; provide executive-level reporting on product performance, risk, value delivery, and compliance.
Product Ownership & Lifecycle Management
- Own the end-to-end product management framework for Corporate Services platforms, from ideation to retirement.
- Drive adoption of best practices in process optimisation, user-centric design, and continuous improvement.
Technology Enablement & Transformation
- Oversee the selection, integration, running and optimisation of platforms such as SAP Hana, SuccessFactors, Microsoft CRM, Replicon, ProFinda, ServiceNow, and others.
- Ensure robust data governance, process automation, and technology innovation are embedded in all solutions.
Financial Stewardship
- Own budgets and cost models for Corporate Services technology portfolios; optimise spend through prioritisation, vendor management, and value realisation.
- Implement transparent reporting on investment, ROI, and cost-to-serve for Corporate Services initiatives.
People & Leadership
- Build and lead a high-performing, multidisciplinary team across product management, technology enablement, and process excellence.
- Promote an inclusive culture and champion capability uplift in Corporate Services technology and product ownership.
Vendor & Ecosystem Management
- Act as executive sponsor for strategic partnerships with technology vendors and service providers.
- Lead commercial negotiations and ensure contractual obligations are met.
Stakeholder Engagement
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- Act as the senior point of contact for Corporate Services technology with business units and executive stakeholders.
- Influence strategic decisions on technology investments and product priorities.
Success Measures:
- Delivery of Corporate Services technology products aligned to business strategy and user needs.
- Adoption rates and measurable business impact of Corporate Services solutions.
- Compliance with regulatory and audit standards.
- Cost optimisation and forecast accuracy.
- Positive stakeholder feedback and vendor performance ratings.
Qualifications, Skills & Experience:
Essential
- Proven leadership at senior level in Corporate Services technology, product management, or business applications.
- Deep knowledge of platforms such as SAP Hana, SuccessFactors, Microsoft CRM, Replicon, ProFinda, ServiceNow, and related technologies.
- Strong experience managing budgets, vendor ecosystems, and multidisciplinary teams.
- Ability to influence at Board and Executive Committee level.
Desirable
- Experience delivering Corporate Services technology at scale across multiple jurisdictions.
- Familiarity with regulatory frameworks and process optimisation standards.
Why Corporate Services at KPMG?
Corporate Services operates as a £multi-million business within our business and, through our combined efforts, we enable the firm to serve our people, our clients and wider society. The internal expertise, advice, support and services we provide to our client-facing business are fundamental to the success of our firm. Through collaboration, agility, fresh thinking and innovation, we help our people across the firm to work in a way that’s smarter and more sustainable. We’re a cross-functional team, bringing together technically knowledgeable experts across a wide range of critical activities to help grow, run and protect our business. Our areas span Corporate Affairs and Marketing, Digital, Finance and Commercial, People and Resourcing, and Risk and Legal.
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