Underwriter Engagement

• Build and maintain strong working relationships with underwriters and senior staff.
• Responsible for maintaining strong communication with underwriters and ensuring actions are completed in service of proactive management of brokers.

Strategic Implementation and Business Development

• Engage with the strategy team to contribute to the evolution of our Distribution Strategy and be an advocate of the strategy internally with the underwriting community.
• Identify, source, and triage new business opportunities in conjunction with underwriting teams, consistent with Chaucer strategy and underwriting plans.
• Monitor and manage acquisition costs, seeking to reduce where possible.
• Engage with underwriting teams to determine appropriate management of cross-class opportunities.
• Support Chaucer's digital ambitions through helping identify and harness appropriate distribution partners and maintaining alignment with broker goals and priorities regarding digital.
• Coordinate regional production plans with heads of our international offices, ensuring a coordinated approach across the Syndicate.
• Engage with the Innovation and Partnership teams to ensure effective sharing of knowledge and coordination of activities.
• Work with the Marketing team to ensure consistent and effective messaging and prioritization, in service of strengthening our proposition to core and partner brokers.
• Consider and explore potential new distribution channels and partners for future growth opportunities.

Data and Analysis

• Enhance our ability to create and demonstrate value from our strategic arrangements and facilities.
• Interpret broker data to identify areas of focus or new opportunities for Chaucer.
• Encourage and support the use of the broker analytics with our underwriters.
• Encourage and drive behavior across the group to capture more consistent data that can be used as key performance indicators with our brokers.
• Support with the communication of broker performance both internally and externally with our brokers.

Client Relationship Management

• Support the reinsurance and insurance underwriting teams as we build out our core client management strategy.
• Help develop stronger customer orientation and relationships in conjunction with insurance underwriting teams.
• Be an advocate of CRM tools and encourage cultural change within underwriters to proactively target business.

Delegated Underwriting

• Support Chaucer's MGA proposition, helping to maintain a cohesive approach to delegated underwriting across the business.
• Support with the management and marketing of Chaucer's MGA portfolio, engaging with other stakeholders as required.
• Identification of MGA opportunities to help achieve our strategic goals.

Regulatory Obligations

• Ensure all regulatory and compliance obligations relating to Distribution are met.
• Ensure that Customer Complaints are promptly identified, recorded, and addressed.
• Ensure that the principles of Treating Customers Fairly are upheld by Agents and Service Providers.

Other

• Effective management of the team, including personal and technical skills development.
• Provide support to projects and workstreams where required.
• Attend relevant internal meetings to represent Distribution team.
• Represent Chaucer externally as required.

Our Requirements

Relevant Experience

• Essential: Experience in relationship management, applicable commercial experience, and experience of the London Insurance market, including Lloyd's.
• Management of teams.

Technical Skills

• Preferred: Experience of underwriting processes & practices, research, analysis & administrative skills, proficient knowledge of Excel, Word, and PowerPoint.

Education and Qualifications

• Preferred: 2.1 degree or better preferred, Professionally qualified or part qualified in a recognized field.

Personal Attributes

• Capability of building strong networks externally and internally.
• Strong leadership and management skills.
• Good communication/organizational skills.
• Good conflict resolution/negotiation skills.
• Ability to see the bigger picture/strategic focus.
• Team player; approachable and able to liaise with staff at all levels.
• Clear thinker with good attention to detail.
• Good analytical and presentation skills.
• Positive energy and strong work ethic.
• Self-motivated, tenacious, and determined.

We Offer:

• A flexible hybrid work model that supports individual and team needs.
• A diverse, inclusive culture that values people for who they are.
• Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.