Hays
Head of Ecommerce
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Your new company
An exciting opportunity has arisen to join this independently owned, multi-brand commerce group operating across both B2B wholesale and D2C retail markets.
This is a rare opportunity to take ownership of Ecommerce performance across two distinct and growing brands, helping shape the next phase of the organisation's digital growth journey.
Your new role
As Head of Ecommerce, you will report directly to the Directors and take full responsibility for the end-to-end Ecommerce trading strategy across both the B2B wholesale and D2C retail businesses. Your focus will be on driving revenue growth, profitability and exceptional customer experiences across multiple online channels.
Key responsibilities will include:
- Owning Ecommerce strategy and trading performance, with accountability for online revenue, commercial KPIs, campaigns, promotions and product launches across both brands.
- Driving conversion rate optimisation through A/B testing, checkout and landing page improvements, site performance enhancements and cart abandonment reduction initiatives.
- Collaborating with external SEO, paid media and CRM partners to align customer acquisition activity with revenue and conversion objectives.
- Developing retention and CRM strategies through Bloomreach to increase repeat purchases and customer lifetime value across both professional and consumer audiences.
- Leading Ecommerce analytics and reporting through Power BI, GA4 and GTM, transforming performance data into actionable commercial insights.
- Working closely with the Head of Technology and Shopify Plus development partners to deliver the Ecommerce platform roadmap and support future channel expansion.
- Building and leading a high-performing Ecommerce team as the business continues to scale.
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What you'll need to succeed
To be successful in this role, you will bring a strong blend of Ecommerce leadership, commercial acumen and digital trading expertise, including:
- A demonstrable background in Ecommerce, digital trading or online retail leadership roles.
- A proven track record of scaling high-growth B2B and/or D2C Ecommerce operations.
- Experience owning and growing multi-million-pound online revenue targets.
- Strong hands-on knowledge of Shopify Plus, ideally across both B2B and D2C environments.
- Expertise in conversion rate optimisation, A/B testing, customer journey optimisation and web analytics.
- Advanced analytical capabilities using tools such as GA4 and Power BI.
- The confidence to work closely with business founders in a fast-paced, growth-focused environment.
- Experience managing agencies and strategic partners.
- Exposure to international Ecommerce operations, including localised trading and multi-currency environments.
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What you'll get in return
A senior leadership opportunity with direct influence over the future growth of two established and expanding Ecommerce brands.
- Full ownership of Ecommerce strategy, trading performance and digital growth initiatives.
- The chance to build and develop an Ecommerce team as the business scales.
- A competitive salary of £70,000 per annum.
- The opportunity to work closely with Directors and play a pivotal role in shaping the company's commercial success.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jessica Dando.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
Head of Ecommerce
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