sunday
Head of Enterprise Operations UK
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👋 About Us
Sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, Sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About the Role
As the founding Head of Enterprise Operations for the UK market, your ultimate goal will be to make Sunday's Enterprise portfolio successful, scalable, and commercially valuable.
You'll own the operational journey of Enterprise clients from pilot through rollout and ongoing optimization. You'll create the operating model, governance, and cross-functional discipline needed to manage complex Enterprise groups with clarity and consistency - while making sure our clients see the value of Sunday at every stage of the relationship.
You'll lead up to six direct reports across Enterprise Account Managers and Associates, and report to Josh Cosnett, Head of UK. You'll work closely with Product, Tech, Sales, and Onboarding, as well as senior stakeholders on the client side. This is a fast-paced, data- and detail-oriented team with a strong written culture and an 80:20 approach: focus on what matters most, move quickly, and keep raising the bar.
This role is a rare opportunity to shape how Sunday operates with its most strategic customers. You'll bring together operational leadership, client execution, commercial thinking, and cross-functional coordination to create more value for Enterprise merchants, and build the stickiness that turns successful deployments into lasting partnerships.
Join early, grow fast, and shape the journey!
Key Responsibilities
- Lead Enterprise rollouts
- Own the operational delivery of Enterprise clients in the UK, from pilot through full rollout and optimization.
- Build clear rollout plans, milestones, governance, and escalation paths with Onboarding and relevant teams.
- Maintain visibility on progress, risks, blockers, owners, and next steps.
- Identify issues early, drive resolution, and create playbooks for repeatable, efficient deployments.
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Drive adoption and performance
- Create adoption plans for strategic Enterprise accounts and turn performance data into clear actions.
- Improve the full adoption journey, from initial activation to sustained usage.
- Identify and remove operational, product, and behavioral barriers.
- Share benchmarks and best practices from high-performing locations across the portfolio.
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Protect retention and account health
- Ensure Enterprise clients receive consistently strong operational support and execution.
- Define and monitor account health indicators, including adoption, engagement, NPS, operational performance, and commercial risk.
- Create clear intervention plans for at-risk accounts, with owners, timelines, and mitigation actions.
- Partner with Account Management on executive engagement, retention, and client relationships.
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Drive expansion opportunities
- Identify opportunities to expand Sunday’s footprint and product usage within existing Enterprise groups.
- Build operational playbooks for products including PDQ, Hybrid deployments, Zone Management, Loyalty, CRM, and Guest Platform.
- Partner with Sales and Account Management to turn successful deployments into commercial expansion.
- Support pilots and build the operational and commercial case for wider rollout.
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Build governance and operational excellence
- Create a single, transparent view of Enterprise account health, rollout progress, adoption, risks, and opportunities.
- Standardize QBRs, account planning, executive reporting, and weekly and monthly operating cadences.
- Ensure actions have clear owners, deadlines, and escalation paths.
- Turn successful approaches into scalable processes instead of relying on ad hoc problem-solving.
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Lead cross-functional execution and the team
- Act as the operational point of coordination for complex Enterprise accounts.
- Align Account Management, Onboarding, Sales, Product, Tech, Support, and Operations around shared priorities.
- Clarify ownership across the client lifecycle and surface recurring issues that require scalable solutions.
- Represent Enterprise client needs internally while balancing them with Sunday’s priorities.
- Lead and develop a high-performing team of Enterprise Account Managers and Associates.
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About You
Must-haves:
- 5+ years of experience in Key Account Management, Enterprise Operations, client delivery, or a similar role, including experience managing people.
- Experience leading complex Enterprise relationships and coordinating multi-stakeholder deployments from pilot through rollout.
- Strong understanding of how operational execution, adoption, retention, and commercial expansion connect.
- Experience working in hospitality, restaurants, payments, SaaS, or another operationally complex, customer-led environment.
- Proven ability to influence senior external stakeholders, demonstrate value, and create lasting client partnerships.
- Strong data literacy and a highly detail-oriented approach to performance management, governance, and decision-making.
- Degree educated and/or able to demonstrate equivalent professional experience.
- Excellent written and verbal communication, with the organization and strategic thinking needed to turn ambiguity into action.
Nice-to-haves:
- Experience building an Enterprise operating model, governance framework, or portfolio management cadence from the ground up.
- Experience in a high-growth technology company where processes are still being built and improved.
What we Offer
- Competitive salary of up to £90,000
- Stock Options
- A great office in the heart of London with a balance of in-person and remote work
- Free Vacation Policy
- 100% Employer-Covered Health Insurance
🐾 Steps in our Recruitment Process
- Share your story: application with resume
- Let's get to know each other through a screening interview
- Meet with the hiring manager
- Impress your future colleagues with a case study
- Meet with a Leader
- Reference Checks (3 most recent managers)
- Offer: we want you
Thank you for taking the time to apply, and looking forward to getting to know you!
Sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
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