M&D Care
Head of Estates
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Job Location: Carmarthen, covering South and West Wales
Employment Type: Full Time, Permanent (40 Hours per Week)
Base Salary: Competitive (Dependent on Experience)
About M&D Care
M&D Care is an established, family-oriented organisation delivering high-quality, person-centred care services across South and West Wales. We support individuals with complex mental health needs, learning disabilities, physical disabilities, and neurodevelopmental conditions through our residential, supported living, and domiciliary care services.
Our people are at the heart of everything we do. We are committed to creating an inclusive workplace where colleagues feel valued, supported, and empowered to make a genuine difference to the lives of the people we support.
We are now seeking an experienced and strategic Head of Estates to lead the development, maintenance, compliance, and future growth of our property portfolio across South and West Wales.
Essentials
We're looking for an experienced estates professional who can demonstrate:
- Significant experience in an Estates, Facilities, or Property leadership role within a multi-site environment.
- Detailed knowledge of Estates and Facilities compliance requirements, statutory legislation, and regulatory standards.
- Previous responsibility for Health & Safety management and compliance.
- Strong leadership skills with the ability to motivate, develop, and inspire teams.
- Experience managing contractors, suppliers, service agreements, and budgets.
- Proven ability to lead property improvement projects, maintenance programmes, and strategic estate planning.
- Excellent communication and stakeholder management skills, including presenting to senior leaders and Boards.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- A passion for continuous improvement and delivering high-quality environments.
- A full UK Driving Licence.
Qualifications
Essential
- PRINCE2 qualification (or equivalent Project Management qualification)
- NEBOSH General Certificate (or equivalent Health & Safety qualification)
Desirable
- Facilities Management qualification (IWFM Level 4/5 or equivalent)
- Additional professional qualification within Estates, Facilities, Property Management, or Building Services
Benefits
- Competitive salary
- Company pension scheme
- Blue Light Card eligibility
- Employee Assistance Programme
- Ongoing professional development and training
- Career progression opportunities within a growing organisation
- Access to a supportive and collaborative senior leadership team
- Opportunity to shape and influence the future property strategy of the organisation
- Mileage reimbursement for business travel
Full Job Description
The Estates and Facilities department provides professional advice and technical support for M&D Care's diverse portfolio of properties across South and West Wales.
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As Head of Estates, you will lead the strategic management and development of the organisation's property portfolio, ensuring our buildings remain safe, compliant, sustainable, and fit for purpose both now and in the future.
You will be responsible for developing and delivering an innovative Estates and Facilities strategy that supports service growth, protects organisational assets, and ensures excellent environments for the delivery of outstanding care.
Working closely with senior leaders, operational teams, contractors, and external stakeholders, you will ensure all estates functions are delivered efficiently, safely, and within budget whilst supporting long-term business objectives.
Role and Responsibilities
Strategic Leadership
- Develop and implement the organisational Estates and Facilities Strategy.
- Provide expert advice on property management, estate planning, sustainability, and facilities operations.
- Lead the future planning and development of M&D Care's property portfolio.
- Prepare and present strategic reports, business cases, and board updates relating to estates performance, risk, investment, and sustainability.
Property and Facilities Management
- Lead and manage the Estates team, working closely with the Maintenance Manager.
- Oversee all building and grounds maintenance activities across the organisation.
- Ensure planned preventative maintenance programmes are effective, budgeted, and delivered.
- Maintain safe, compliant, and welcoming environments across all locations.
- Manage facilities services including maintenance, security, waste management, fire safety, and fleet operations.
Compliance and Health & Safety
- Ensure full compliance with all statutory, regulatory, and health and safety requirements.
- Work collaboratively with Quality and Health & Safety colleagues to maintain safe services and address identified risks.
- Implement systems to ensure robust risk assessment processes are in place across all properties.
- Monitor estates compliance performance and ensure effective governance arrangements are maintained.
Contractor and Supplier Management
- Procure, negotiate, and manage contracts, service level agreements, and supplier relationships.
- Monitor contractor performance and ensure services are delivered to agreed quality standards.
- Drive value for money through effective procurement and cost management practices.
- Ensure all works are appropriately quoted, approved, monitored, and delivered within agreed timescales and budgets.
Sustainability and Environmental Management
- Lead the organisation's environmental sustainability agenda.
- Develop and implement initiatives that reduce carbon emissions and improve energy efficiency.
- Take ownership of ESOS compliance and wider sustainability objectives.
- Identify opportunities for environmentally sustainable estate improvements.
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Capital Projects and Service Development
- Lead capital investment programmes, refurbishments, and estate development projects.
- Apply structured project management methodologies to ensure successful project delivery.
- Work closely with the Company Development Director and operational teams to support service expansion and new developments.
- Ensure projects are delivered safely, on time, within scope, and within budget.
Financial Management and Reporting
- Manage estates budgets effectively and challenge expenditure to ensure value for money.
- Work collaboratively with Finance to support budget forecasting and financial control.
- Develop key performance indicators and reporting frameworks to monitor estates performance.
- Produce regular performance reports for senior leadership and Board review.
Fleet Management
- Oversee the management and maintenance of all company fleet vehicles.
- Monitor vehicle performance, defects, compliance requirements, and associated reporting.
Essential
- Extensive Estates and Facilities management experience within a multi-site organisation.
- Demonstrable knowledge of property compliance, health and safety, and facilities management.
- Proven experience managing maintenance programmes, contractors, and capital projects.
- Strong commercial awareness and budget management skills.
- Experience of developing estate strategies and leading organisational improvement initiatives.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to work independently and manage competing priorities.
- Strong attention to detail and commitment to high standards.
- Passionate about improving environments and supporting organisational growth.
- Full UK Driving Licence.
Desirable
- Facilities Management qualification (IWFM Level 4/5 or equivalent).
- Experience within health and social care, housing, healthcare, or regulated environments.
- Experience producing Board reports and delivering strategic presentations.
- Knowledge of sustainability frameworks and carbon reduction programmes.
- Experience overseeing fleet management operations.
- Membership of a recognised professional body associated with Estates or Facilities Management.
Ready to Make a Difference?
If you are a forward-thinking Estates professional looking for an opportunity to shape the future of a growing and ambitious care organisation, we'd love to hear from you.
Join M&D Care and help create exceptional environments that enable outstanding care to flourish across South and West Wales.
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