JD.COM
Head of EU Out-of-Home Delivery
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Head of Out-of-Home (OOH) Network
The Head of Out-of-Home (OOH) Network is responsible for defining and executing JDL's European Out-of-Home strategy, covering Pick-Up Drop-Off (PUDO) networks, third-party locker networks, and JDL's own locker network. The role ensures all OOH solutions work together to deliver a seamless customer experience while improving last-mile efficiency, reducing delivery costs, and supporting JDL's long-term logistics strategy.
Key Responsibilities
Strategic Leadership
- Develop and execute the European OOH strategy across all markets.
- Ensure PUDO and locker networks complement each other to maximise customer coverage, operational efficiency, and cost savings.
- Identify new business opportunities and innovative OOH solutions that support network growth and carrier efficiency.
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PUDO Network
- Own the European PUDO strategy and roadmap.
- Develop strategic partnerships with retail and PUDO network providers.
- Define and continuously improve PUDO fulfilment, in-store, and delivery SOPs.
- Own the business requirements and feature roadmap for the PUDO fulfilment platform, working closely with Product and IT teams to deliver new functionality.
Locker Network
- Define the European locker strategy, ensuring alignment with the overall OOH vision.
- Develop strategic partnerships with external locker networks to expand customer access and create commercial opportunities.
- Define locker fulfilment SOPs and operational standards.
- Lead the development and evaluation of JDL's own locker network and technology pilot to assess future expansion opportunities.
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Leadership & Governance
- Lead the central European OOH team and manage country Team Leads responsible for network expansion.
- Guide local teams in developing partnerships while ensuring execution follows the central strategy and operational standards.
- Monitor country performance, identify structural issues, and drive continuous operational improvements across the network.
Cross-functional Collaboration
- Work closely with Commercial, Operations, Product, IT, Procurement, Legal, and Customer Service teams to successfully implement OOH initiatives.
- Lead cross-functional projects and ensure successful delivery of strategic priorities across Europe.
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