Head of Event Planning

Department: Sales - On Property

Employment Type: Full Time

Location: Hilton London Bankside

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Description

From the moment a client signs their contract through to the final invoice, you'll take ownership of their event journey, bringing together every detail to ensure a seamless experience from planning to delivery.

As our Events Planning Manager, you'll lead a talented team of two Events Planners, working closely with our GCE Sales team and hotel operations to turn confirmed events into exceptional experiences.

Whether you're meeting with clients to finalise menus and event details, identifying opportunities to enhance their experience, coordinating teams across the hotel or managing events on the day, you'll be the person making sure everything comes together seamlessly.

You'll also have a strong commercial focus, identifying opportunities to maximise revenue through F&B, AV, room upgrades and additional services, while building relationships that encourage clients to return.

If you're organised, commercially minded and passionate about creating exceptional events, this could be your next Splendid opportunity.

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What You Will Do In This Splendid Role

As Events Planning Manager, you'll:

• Own the event journey – Take seamless ownership of confirmed events from handover from the GCE Sales team through to final invoice, ensuring every detail is planned and delivered to the highest standard.
• Lead your team – Manage, coach and develop two Events Planners, creating a high-performing, collaborative and client-focused team.
• Create exceptional experiences – Build strong relationships with clients, conduct planning meetings and menu tastings, and ensure every requirement is understood and delivered.
• Drive additional revenue – Proactively identify upselling opportunities across F&B, AV, room upgrades, extended hours and other ancillary services.
• Coordinate flawless delivery – Work closely with Operations, F&B, AV and wider hotel teams to ensure everyone has the information they need to deliver a seamless event.
• Be there when it matters – Act as a key point of contact for clients and delegates during meetings and events, ensuring requests are handled quickly and professionally.
• Keep everything on track – Ensure event information, client correspondence, changes, forecasting and post-event details are accurately maintained in Delphi.
• Support commercial performance – Contribute to M&E revenue targets, identify opportunities to increase sales and reduce costs, and support client retention and rebooking.
• Build strong partnerships – Develop relationships with clients, third parties and internal stakeholders, while keeping up to date with competitor activity and market opportunities.
• Drive continuous improvement – Share insights, contribute to management meetings and help identify ways to improve the client journey and commercial performance.