Hays
Head of Facilities Management
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Head of Facilities Management
Our client is a growing property consultancy with an established presence across the North West, managing a diverse portfolio of commercial assets on behalf of landlords, investors and occupiers. Due to continued growth, they are looking to appoint a Head of Facilities Management to lead, develop and expand their Facilities Management offering.
This is a unique opportunity to build and shape a standalone FM division, creating a profitable service line while taking ownership of compliance, operational delivery, client relationships and business development. The successful candidate will join the senior leadership team and play a key role in the future growth of the business.
Your new role
As Head of Facilities Management, you will be responsible for developing and implementing the FM strategy, growing the client base and establishing a market-leading Facilities Management service.
You will lead the delivery of Hard and Soft FM services across a varied commercial property portfolio comprising office, industrial and retail assets, ensuring the highest standards of compliance, governance and customer service. Alongside operational leadership, you will be responsible for identifying new revenue opportunities, supporting business development initiatives and building long-term relationships with clients, landlords and investors.
Key responsibilities:
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- Develop and implement the Facilities Management business strategy.
- Establish and grow a standalone FM division with clear profitability and growth objectives.
- Build new revenue streams and identify opportunities to expand FM services.
- Lead presentations, tenders and client pitches.
- Develop relationships with landlords, occupiers, investors and institutional clients.
- Take ownership of statutory compliance across managed properties.
- Ensure compliance with health & safety, fire safety, asbestos, water hygiene, electrical, lift and mechanical systems regulations.
- Develop compliance procedures, governance frameworks and audit programmes.
- Lead the delivery of Hard and Soft FM services across office, industrial and retail portfolios.
- Manage contractor performance, procurement activities and supplier relationships.
- Establish service level agreements, KPIs and reporting frameworks.
- Drive service improvements, operational efficiencies and innovation through technology and data.
- Manage budgets, financial performance and overall commercial success of the FM division.
What you'll need to succeed
- Significant senior leadership experience within Facilities Management, Property Management or Commercial Real Estate.
- Proven experience managing mixed-use commercial portfolios including office, industrial and retail properties.
- Demonstrable track record of managing statutory compliance and risk across commercial estates.
- Experience building, growing or leading an FM service line, profit centre or business unit.
- Strong understanding of occupier requirements and commercial property operations.
- Proven ability to develop client relationships and win new business.
- Experience managing budgets, P&L responsibility and commercial performance.
- Excellent contractor, supplier and stakeholder management experience.
- Strong communication, leadership and business development skills.
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Qualifications
- IOSH or NEBOSH qualification.
- IWFM Level 6 or above is desirable.
- Membership of IWFM, RICS or a relevant professional body desirable.
- Additional compliance or health & safety qualifications are advantageous.
What you'll get in return
- Opportunity to build and lead a growing Facilities Management division.
- Strategic leadership position with significant autonomy.
- Flexible hybrid working.
- On-site parking.
- 25 days holiday plus bank holidays.
- Clear progression opportunities.
- Opportunity to influence the direction and growth of the wider business.
Salary: £48,000 - £60,000 plus discretionary bonus scheme
Location: Chester (covering a portfolio across the North West)
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion.
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