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Position: Head of Department – Head of Facilities
Type: Full-Time / Permanent
Bonus: Up to 25% Annual Bonus
Join our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management, security, and the cleaning operation team. Creating an impeccably maintained, safe, and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.
In this role, you'll be at the helm of the substantial Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
Leadership: Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focused team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.
Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.
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Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.
Performance Optimisation: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day-to-day maintenance, caravan siting, and cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.
Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
Compliance: Maintaining safety and compliance in our critical areas of gas, water, electricity, and drainage, and caravan siting. Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
Requirements
- Prior senior-level experience within a hard and soft facilities management role essential
- Prior experience in vendor management with proven negotiating skills
- Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across the organisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
- Highly effective at organising tasks and projects with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods
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What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How To Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
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