Uber Games
Head of Finance Operations
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Head of Finance Operations
Company Overview
A.L.O.B. Ltd is a leading retailer of own brand Sports Equipment & Games, trading under three specialist brands: Ram Rugby, Ram Cricket, and Uber Games. More than just products, we create experiences that unite people through sport and play.
Our Brands:
- Ram Rugby (www.ramrugby.co.uk)
- Ram Cricket (www.ramcricket.co.uk)
- Uber Games (www.ubergames.co.uk)
For over 25 years, Ram Rugby & Ram Cricket has supplied 1,000s of clubs, schools, universities, and corporates each year with a wide range of high-quality rugby equipment and apparel. In recent years, we have experienced significant growth direct to consumer via our website and marketplaces such as Amazon and Decathlon.
Uber Games, passionate about premium, handcrafted games for over 20 years, offers garden classics like Giant Chess & Croquet alongside high-quality indoor games such as Carrom and Backgammon. High-quality, handcrafted games designed for both fun and competition.
Role Overview
A.L.O.B. Ltd is looking for an experienced, commercially focused, and hands-on Head of Finance Operations to lead our end-to-end supply chain, including stock planning, international freight, 3PL fulfilment, and customer service.
The ideal candidate will have experience in a high-volume e-commerce business, ideally £5m–£20m turnover, and be comfortable managing the operational challenges of a fast-moving, growing business.
The successful candidate will be expected to get into the detail, identify problems quickly, and put simple, effective processes and controls in place.
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Key Responsibilities
Stock & Supply Chain
- Own stock forecasting, purchasing, and replenishment across the business.
- Maintain strong stock availability, accuracy, and visibility.
- Reduce excess and slow-moving stock through effective stock management.
Freight & 3PL
- Manage international freight and 3PL performance from supplier through to fulfilment.
- Ensure partners deliver against agreed costs, KPIs, and SLAs.
- Resolve issues quickly and continually improve cost, efficiency, and service.
Customer Service
- Lead Customer Service and maintain high service standards.
- Monitor key metrics including enquiries, response times, returns, and complaints.
- Resolve escalations and address the root causes of recurring issues.
Operational Control & Improvement
- Own clear operational KPIs and reporting across all key areas.
- Identify operational issues and take ownership through to resolution.
- Continually improve processes, systems, costs, and service levels.
What We Are Looking For
E-commerce experience is important for this role. We are particularly interested in candidates who have worked in a high-volume, multi-channel e-commerce business with turnover in the region of £5m–£20m and understand the operational challenges that come with growth.
The successful candidate will ideally have:
- Qualified ACA, CIMA, ACCA, or equivalent with 2-5 years PQE+
- At least 5 years’ experience in senior Operations, Supply Chain, or Logistics role.
- Strong e-commerce and direct-to-consumer experience.
- Hands-on experience of stock forecasting and inventory management.
- Experience managing the following areas:
- 3PL warehouse and fulfilment operation.
- International freight, suppliers, and imports.
- Couriers, delivery performance, and logistics costs.
- Customer Service.
- Strong commercial and analytical skills with confidence using data and Excel.
- A track record of improving processes, reducing costs, and improving service levels.
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The Person
We are looking for someone who is:
- Hands-on – willing to get into the detail rather than simply manage from a distance.
- Commercial – understands that good operations must improve both customer service and profitability.
- Analytical – comfortable using data to identify problems and make decisions.
- Accountable – takes ownership of problems through to resolution.
- Tenacious – prepared to challenge suppliers, warehouses, and carriers when performance is not good enough.
- Process-driven – able to introduce simple processes and controls that people actually use.
- Customer-focused – understands that the ultimate measure of Operations is whether we deliver what we promised to the customer.
Reporting To: Managing Director
Location: Woking office – Hybrid working
Hours: Full Time
Department: Operations
Salary: £70,000 - £80,000 + Bonus (dependent upon experience)
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