We want a visible, energetic and commercially driven leader who:

• Leads from the front and gets involved in service.
• Spends time in the operation, talks to guests and understands what is really happening.
• Spots opportunities and turns them into action.
• Challenges the status quo and looks for better ways of working.
• Coaches managers and creates energy, ownership and accountability.
• Understands that commercial performance comes from creating experiences people want to buy.

Commercial Leadership

You will take ownership of the commercial performance of the F&B operation, with a clear focus on:

• Increasing F&B revenue, profitability and contribution.
• Identifying new revenue streams and commercial opportunities.
• Increasing covers, average spend and spend per head.
• Driving upselling and suggestive selling.
• Creating promotions, events and experiences that generate demand.
• Maximising revenue opportunities across the restaurant, Garden Room and bar.
• Using sales, labour, stock and performance data to make informed decisions.
• Working closely with Sales, Marketing, Rooms and Meetings & Events to maximise hotel-wide opportunities.
• Reviewing menus, pricing, products and promotions to ensure they remain relevant and commercially effective.
• Controlling labour, stock and other departmental costs.
• Setting clear financial and operational targets and holding the management team accountable.

Commercial performance is not just about numbers. It is about creating products, experiences and reasons for people to choose The Milner York.

Operational & Performance Responsibilities

• Departmental budgeting and sales forecasting.
• Gross profit, purchasing and stock control.
• F&B standards, service consistency and operational excellence.
• Guest satisfaction and service delivery.
• Training, coaching and development.
• Recruitment, retention and succession planning.
• Menu and product development.
• Commercial opportunities and upselling.
• Performance management.
• Health, safety and compliance.
• Coordination and consistency across all F&B outlets.
• Developing the F&B strategy and presenting performance to the General Manager / Hotel Manager.

The Questions We Want You to Ask

• What could we do better?
• What would make people choose us?
• How can we increase sales?
• What would make this experience memorable?
• What would make a local guest come back?
• Where are we leaving revenue on the table?

Leadership & Team Development

You will lead an established F&B management structure comprising managers, supervisors and the wider operational team. Your role is to create a strong, accountable and high-performing leadership team.

• Lead, coach and develop your managers.
• Empower managers to take ownership of their areas.
• Set clear expectations and hold people accountable.
• Develop future F&B talent and succession plans.
• Build confidence and capability within the supervisory team.
• Create consistent standards across all three outlets.
• Build a positive, energetic and performance-focused culture.
• Recognise great performance and address poor performance quickly.
• Ensure every colleague understands the commercial goals and their role in achieving them.

We want a leader who develops people — someone who creates a team that wants to succeed, takes pride in what it does and understands that every guest interaction matters.

Elevate The Milner

We want to elevate Food & Beverage at The Milner York.

We have the location. We have the spaces. We have the products. We have a great team.

Now we need the right leader to bring it all together.

Your opportunity is to raise standards, increase sales, create memorable experiences and make our F&B operation something York locals actively choose — and hotel guests remember.

About You

Four-star hotel F&B experience is essential. We are looking for a senior F&B leader who can demonstrate:

• Previous Food & Beverage management experience within a four-star hotel environment.
• Experience managing managers and supervisory teams.
• Strong commercial awareness and a proven ability to drive revenue.
• Excellent knowledge of food, beverage and hospitality operations.
• Strong understanding of financial performance, labour costs, stock control and departmental profitability.
• Experience developing and implementing sales initiatives.
• A genuine passion for food, drink and exceptional guest experiences.
• Excellent leadership and people-management skills.
• Confidence to challenge, influence and make decisions.
• A creative and entrepreneurial approach.
• A proactive, make-it-happen attitude.
• The ability to balance strategic thinking with hands-on operational leadership.
• The energy and personality to engage both guests and colleagues.

Why The Milner York?

The Milner York is a unique four-star hotel in the heart of York, offering an opportunity to genuinely make your mark.

You will have the freedom and responsibility to shape our F&B offering, develop your team and influence the future direction of the operation.

If you are ambitious, commercially hungry and ready to elevate Food & Beverage at The Milner York, we want to hear from you.

COME MAKE YOUR MARK.

Apply now — and tell us what you would do differently.