The NoMad Hotel London
Head of Food & Beverage
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THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
What We Offer
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and 28 days annual leave
- Laundry service
- Wagestream
- Your birthday off (paid) after one year of service
- Hotel stay discount
- Private Health Care
- Experience Stay - including breakfast
- Worldwide Hotel discount in Hilton properties
THE ROLE - HEAD OF FOOD & BEVERAGE
The Head of Food & Beverage is the operational and cultural leader of the hotel's Food & Beverage offering. As the visible face of F&B, this role is expected to spend significant time on the floor, acting as lead host, building guest relationships, leading service standards and driving exceptional experiences across all outlets and events. Combining hands-on operational leadership with strong commercial acumen, the role is accountable for guest satisfaction, team performance, revenue growth and overall F&B success.
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EXPECTATIONS
Operations & Guest Experience
- Be the visible face of F&B across all outlets, leading from the floor and driving exceptional guest experience
- Act as the Hotel's lead host, building strong relationships with guests, VIPs, members and corporate clients
- Ensure consistently high standard of service, food, beverage, presentation and atmosphere across all outlets
- Lead service during peak trading periods, special events and VIP visits
- Resolve guest feedback promptly and professionally
- Ensure compliance with Health & Safety, food hygiene, licensing and brand standards
Leadership & People
- Inspire a high-performing, guest-focused culture through visible, hands-on leadership presence
- Coach and develop managers to lead confidently from the floor
- Oversee recruitment, onboarding, training, performance management and succession planning
- Ensure effective workforce planning and compliance with employment legislation and P&D policies
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Financial Performance
- Own the Food & Beverage P&L and deliver agreed financial targets
- Control labour, food and beverage costs, stock and wastage
- Partner with Finance and Procurement to maximise profitability and operational efficiency
Collaboration
- Work closely with Kitchen, Rooms divisions, Sales & Marketing, Revenue, Finance and People & Development
- Represent Good & Beverage within the Senior Leadership Team
- Act as an ambassador for the Hotel and its brand
Personal Attributes
- Passionate, charismatic and highly visible hospitality leader
- Exceptional host with a genuine passion for creating memorable guest experience
- Commercially minded with strong operational and financial acumen
- Inspiring people leader who develops high-performing teams
- Calm, organised and decisive under pressure
This job description is not intended to be an exhaustive list of duties, responsibilities, or requirements. Please note whilst we wish we could respond to all applicants, only those candidates shortlisted will be contacted.
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