Job Description: Head of Future Workspaces

Location: UK / London-led, with national reach
Department: Future Workspaces, Harrow Green
Role type: Full-time
Reports to: Sales Director / SLT

About the Role

Harrow Green’s Future Workspaces team helps organisations make smarter decisions about their workplaces, assets and estates.

As organisations respond to estate pressure, hybrid working, changing occupancy patterns, underused assets, cost optimisation demands and increasing expectations around sustainability, many are looking for better visibility, better choices and better outcomes across their workplace environments.

Future Workspaces brings together workplace insight, asset intelligence, occupancy and usage data, refurbishment, remanufacturing, reuse, resale, donation and recycling to help clients optimise space, reduce cost, recover value from assets, improve operational efficiency and support ESG goals.

We are looking for an entrepreneurial and commercially minded leader to own the growth, profitability and continued evolution of Future Workspaces. This is not a traditional account management role, nor is it simply a sales position. The role sits at the intersection of strategy, innovation, technology, commercial development and service delivery, helping to turn Future Workspaces into a scalable, data-enabled workplace solutions business.

The successful candidate will be both visionary and practical. They will be able to see where the market is moving, shape the systems, services and commercial models required to respond, and then translate that ambition into executable plans. They will sit between strategy and execution: developing the proposition, building the structures behind it, leading go-to-market activity, opening senior client conversations and ensuring that opportunities can be delivered profitably and repeatedly.

Key Responsibilities

• You will lead the development and commercial growth of Future Workspaces as a distinct service proposition within Harrow Green, with accountability for revenue growth, margin quality, profitability and long-term value creation.
• You will help define the Future Workspaces roadmap, shaping how the service evolves across asset intelligence, workplace insight, occupancy data, ESG reporting, reuse, resale, refurbishment, remanufacturing, smart monitoring and wider lifecycle workplace solutions.
• You will act as the bridge between strategic ambition and operational execution, ensuring the proposition has the systems, processes, governance, commercial models and delivery frameworks required to scale successfully.
• You will identify and win new business across corporate occupiers, landlords, public sector organisations, universities, healthcare, life sciences, professional services and other organisations managing complex workplace estates.
• You will maintain direct involvement in business development and strategic account activity, using customer conversations to identify new use cases, shape solution design, test market appetite and influence the future direction of the proposition.
• You will sell consultatively to multiple stakeholders, including Facilities, Workplace, Real Estate, Procurement, Sustainability, Finance, HR and senior leadership teams. The role will involve uncovering client needs around estate optimisation, space utilisation, hybrid working, underused assets, asset visibility, cost reduction, workplace change, carbon reduction, furniture reuse and end-of-life asset decisions.
• You will build and manage a qualified pipeline, lead discovery meetings, create tailored proposals, coordinate with internal workplace, operational, technology and sustainability specialists, and progress opportunities from first conversation through to close.
• You will develop Future Workspaces’ go-to-market positioning, helping to define target sectors, priority accounts, routes to market, sales messaging, customer entry points and strategic partnerships.
• You will work with colleagues to develop the systems and technologies that sit behind the proposition, including asset data, customer dashboards, reporting tools, digital workflows, marketplace functionality, AI-enabled planning, occupancy intelligence and other platform-based capabilities.
• You will shape how Future Workspaces is packaged, priced and delivered, ensuring that services are commercially viable, operationally deliverable and clearly differentiated in the market.
• You will work closely with Harrow Green’s wider relocation, project management, storage, IT move, sustainability and operational teams to identify cross-sell opportunities from the existing client base. Harrow Green already positions itself as an end-to-end commercial relocation and workplace partner, with national reach and specialist services across office, laboratory, heritage, IT, storage and workplace consultancy.