Head of Global Transformation

Governance & Committee Memberships

• Participate in, and where required chair, governance and steering committees; provide clear updates and decision support.
• Ensure robust transformation governance, metrics, and reporting (OKRs/KPIs, benefits, risks/issues), including management information (MI) for senior stakeholders and external regulatory requirements.
• Ensure proactive remediation of material risks, issues, and audit/assurance findings.

Accountabilities for Business, Customers and Stakeholders

• Establish and maintain portfolio management frameworks, including prioritisation, resource allocation, risk management, and benefits realisation.
• Identify and implement opportunities to improve customer journeys, increase efficiency, reduce cost, and enhance customer experience.
• Apply internal and external benchmarks to improve performance, practices, and service outcomes.
• Represent GCOO in enterprise-wide change forums and manage stakeholder relationships across Global Businesses, Group Infrastructure, GCOO, GCIO, and the CEO Office.
• Collaborate across Global Businesses and Group Infrastructure to ensure consistency of approach and solutions.
• Engage with key regulatory stakeholders to meet internal and external regulatory requirements.

Critical Experience Required:

• Global transformation and change delivery experience: End-to-end experience leading large-scale transformation and change programmes globally.
• Global Leadership and Collaboration: Lead a global team of change professionals, portfolio managers, value stream leads, and partner with senior executives, COO teams, business lines, and technology to build and define priorities, embed best practices, and deliver sustainable business outcomes.
• Regulatory Experience and Understanding: Strong understanding of global regulatory, risk, and control expectations, including audit standards and risk stewardship.

Critical Capabilities Required:

• Cultivates Innovation: Creating new and better ways for the organisation to be successful.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Persuasion & Conviction: Using compelling arguments to gain the support and commitment of others; stepping up to address difficult issues and saying what needs to be said.
• Manages Ambiguity & Ensures Accountability: Operating effectively, even when things are not certain or the way forward is not clear; holds self and others accountable to meet commitments.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

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