Natoora
Head of Growth Projects
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Head of Growth Projects
Natoora is looking for a Head of Growth Projects to manage and develop the Growth Manager team and oversee the commercial analysis, tools, and project work that supports growth in every market. Reporting to the CCO you will work closely with each Growth Manager and their regional Managing Director to ensure sales, pricing & margin, product forecasting, and pipeline management are effectively managed and adopt the latest company best practices. You will own the coordination of technology and commercial projects — such as CRM, dashboards, pricing tools, forecasting models — that Growth Managers help specify, test, and roll out locally.
Beyond the day-to-day, you will help define how we build the case for growth: assessing where and how Natoora should expand — across customer segments, tenders, key accounts, or new markets — and work with Growth Managers to ensure these priorities are delivered with defined KPIs behind them.
About the team
Natoora's Growth Managers work across each of our locations, each responsible for one or two regions — New York and Miami, London, Paris, and Melbourne and Copenhagen. In each market, the Growth Manager supports the local Managing Director with data and commercial insight, and they act as the regional stakeholder for our growth and technology projects, from scoping through to implementation. The role will lead that team and provide additional resource and support to develop the individuals and further improve the analysis and tools we are building, as well as support new growth initiatives across all regions.
The role is based in London, but we will consider applications from other regions where Natoora has an office.
Key Responsibilities
Team leadership
- Manage, coach, and develop the Growth Manager team, setting clear priorities and ways of working across all regions.
- Provide additional support and act as a resource for Growth Managers, providing guidance on further ways to improve the tools we are building and the commercial insights we are providing.
- Coordinate regular cross-regional catch-ups so learnings, tools, and processes built in one market (e.g., CRM rollout, pricing model) are shared and reused rather than rebuilt in every market.
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Commercial data and insight
- Ownership of the quality and consistency of the core commercial data Growth Managers rely on: sales, margin, and GPM by SKU, customer and channel, wastage, and pipeline/cohort performance.
- Oversee the KPI dashboards, monthly reporting, and budget/roadmap processes each Growth Manager runs for their region, ensuring numbers are accurate and consistently defined across markets.
- Support pricing and margin oversight — price build-ups, price bands, special pricing, and discount logic — so that commercial decisions protect profitability as we grow.
- Work with the buying and forecasting teams to improve SKU-level demand forecasting, reducing waste and improving availability and supplier commitments.
Technology
- Support the stakeholder Growth Manager on technology projects — CRM (Pipedrive), Tableau reporting, forecasting tools, price automation — from requirements through to regional rollout.
- Ensure all regions are onboarded to a consistent standard.
- Identify where manual, repetitive work across the sales and account management process can be automated, and prioritize that work with the wider tech team.
- Test the use of AI to improve the tools Growth Managers rely on day-to-day — for example, faster or deeper analysis, automated reporting, and AI-assisted sales or account management.
- Help build the case with the tech team, project by project, whether to build a tool in-house or buy/license an existing platform.
Growth Initiatives
- Help build the business case for new growth opportunities — customer segments, tenders, key accounts, or regional expansion — working across regions to test.
- Execution of growth initiatives with the relevant Growth Manager(s), ensuring delivery is measured against agreed KPIs.
- Oversee individual sales team and pipeline performance by region, ensuring Growth Managers are supporting with proposed actions for the regional sales teams.
- Be a key contributor to long-term roadmaps and annual budgeting processes.
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Essential Skills and Experience
- Proven experience managing a team, ideally one operating across multiple markets or regions.
- Strong commercial and analytical skills — advanced use of Excel/Google Sheets, Tableau (or similar BI tools), and CRM systems such as Pipedrive.
- Extensive experience of using data to improve decision-making, such as: pricing and margin analysis, demand forecasting, customer/cohort profitability, or pipeline and sales performance analysis.
- Experience scoping technology projects, and working as a stakeholder alongside a development team.
- Comfortable building, delivering, and measuring a business plan.
- Strong stakeholder management — you will work closely with regional Managing Directors, buying, sales, finance, and tech, often across time zones.
Preferred
- Experience in fresh produce, foodservice, wholesale, or another fast-moving, high-SKU-count business is useful but not essential.
- Exposure to commercial automation — lead generation, sales tools, AI-assisted sales or customer service.
- Experience assessing growth opportunities such as new customer segments, tenders, retail listings, regional expansion, or acquisitions.
- Both operating experience plus financial or investment discipline and reporting.
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective, and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
Email your CV to tim@natoora.com and tell us why you want to join the team.
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