DCBL (Direct Collection Bailiffs Ltd)
Head of HR / People
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Head of HR / People
Location: Runcorn (On-site)
Reporting to: Managing Director
Direct Reports: Head of Shared Services
Salary: Up to £60k DOE
We are part of the Direct Group, one of the UK’s leading providers of debt recovery and legal enforcement services. Through DCBL and DCB Legal, we deliver a fully integrated service, from pre-legal collections through to litigation and enforcement.
Due to continued growth, we are looking to appoint a Head of HR / People. As the Head of HR / People, you will sit on the Leadership Team and report directly to the Managing Director. You will own the entire employee lifecycle end-to-end, balancing high-level business strategy with hands-on execution. You will drive talent acquisition, further shape company culture, ensure robust HR governance and compliance, and act as a trusted advisor to the leadership team during our next phase of growth.
Key Responsibilities
Strategic Leadership
- Develop, own and deliver a People Strategy that supports the organisation's objectives, culture and future growth ambitions.
- Work closely with the Board of Directors and Senior Leadership Team to provide expert advice, challenge and support on all people-related matters.
- Lead the development of effective people plans, policies, processes and frameworks that support both employees and business performance.
- Ensure equality, diversity, inclusion and wellbeing considerations are embedded within business planning and decision-making.
- Maintain a strong understanding of external market trends, employment legislation and best practice, translating insights into practical action.
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Organisational Development & Workforce Planning
- Lead workforce planning, organisational design and capability development to ensure the business is equipped for future growth.
- Champion learning and development initiatives, creating clear opportunities for employees to develop and progress their careers.
- Support succession planning and talent management activities to build future organisational capability.
- Drive initiatives that strengthen employee engagement, retention and organisational culture.
Leadership & Stakeholder Management
- Build strong relationships with stakeholders across the organisation, acting as a trusted advisor and partner to leaders at all levels.
- Develop effective working relationships with external partners, suppliers and professional advisers to support the delivery of the People Strategy.
- Lead, coach and develop the HR team, creating a high-performing function focused on excellence, continuous improvement and exceptional service delivery.
Qualifications & Experience
- Significant experience in a senior HR leadership role, such as Head of People, Head of HR, Senior HR Business Partner or similar.
- Demonstrable experience developing and delivering people strategies aligned to business objectives.
- Proven experience coaching, influencing and challenging senior leaders and executive stakeholders.
- Strong working knowledge of UK employment law and HR best practice.
- Experience leading organisational change, workforce planning and employee engagement initiatives.
- Experience managing and developing HR teams.
- Strong analytical skills with the ability to use people data and insights to drive decision-making.
- Excellent communication, stakeholder management and relationship-building skills.
- CIPD Level 5 or Level 7 qualified (or equivalent experience).
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Personal Attributes
- Commercially minded with a strong understanding of business operations.
- Strategic thinker with a pragmatic, hands-on approach.
- Confident, resilient and comfortable operating in a fast-paced environment.
- Passionate about developing people and creating high-performing teams.
- Strong ethical standards and commitment to confidentiality.
- Able to balance process, compliance and governance with a genuinely people-focused approach.
The package:
- Monday - Friday schedule (36.5 hours per week)
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Free parking
- Company social events
- Full training provided.
- Career development and progression opportunities
- Rapidly expanding multi-functional operation
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