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Location: Llangefni, Anglesey (Hybrid, minimum 3 days per week)
We are looking for a Head of HR Services to join the team. Reporting to the CPO, the purpose of the role is to lead the delivery of efficient, accurate and customer-focused HR services across Payroll, HR Operations, HR Services and People Data. Creating a seamless colleague experience that supports engagement, compliance, productivity and business growth.
HR Services Leadership
- Lead the HR Services function, creating a high-performing, customer-focused culture across Payroll, HR Operations, HR Systems and People Data
- Develop and deliver a clear HR Services roadmap aligned to the Group People Strategy, business priorities and future growth
Payroll, Benefits, Pensions & Expenses
- Oversee the end-to-end payroll function for approx. 4,600 colleagues across multiple PAYE schemes, ensuring accurate, timely and compliant delivery
- Ensure compliance with statutory and regulatory requirements, including PAYE, National Insurance, Class 1A NIC, PSA submissions, pensions and CIS deductions where applicable
HR Operations & Colleague Experience
- Lead the delivery of accurate and efficient employee lifecycle processes, including starters, leavers, contractual changes and organisational updates
- Ensure HR transactions and colleague data are managed securely, accurately and in line with GDPR, employment legislation and internal governance
- Establish and monitor service levels, KPIs and performance metrics to drive service quality, efficiency and colleague satisfaction
HR Systems, Data & Insights
- Maintain overall accountability for the performance, governance and continuous development of HR and Payroll systems across the Group
- Lead the optimisation of scalable and resilient HR technology platforms that support growth, integration, automation and operational excellence
- Own people reporting and analytics, providing timely, accurate and insightful management information to support decision-making
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Transformation, Governance & Stakeholder Management
- Drive transformation and continuous improvement across HR Services, using technology, automation and best practice to improve efficiency and service delivery
- Ensure robust governance, compliance, audit and risk management controls are in place across payroll, systems, operations and people data
Experience & Technical Capability Required
- Significant leadership experience within HR Shared Services, HR Operations or People Services in a large, complex, multi-site organisation
- Experience leading complex HR Services functions supporting large workforces (4,000+ employees) across multiple locations and business entities. Strong understanding of payroll legislation, GDPR, pensions, HR governance, statutory reporting and compliance requirements
- Experience implementing, optimising and governing HR technology platforms, including automation and workflow improvements
- Strong analytical capability, with the ability to translate people data into clear insight and action
- Track record of delivering measurable improvements in service quality, efficiency, compliance, colleague experience and cost effectiveness
- Experience supporting organisational growth, acquisitions and integration activity would be advantageous
- Degree educated and/or professionally qualified preferred; CIPD Level 7 desirable.
Personal Qualities
- Customer-focused, with a clear passion for creating a positive colleague and manager experience
- Commercially minded, balancing service quality, compliance, efficiency and cost control
- Strong leader with the credibility to influence, challenge and build trusted relationships at all levels
- Highly organised, resilient and able to manage competing priorities in a fast-paced environment
- Pragmatic, solutions-focused and confident in making sound decisions
- Strong communicator with the ability to simplify complex information and land key messages clearly
- High integrity, with a strong commitment to confidentiality, compliance and professional standards
- Able to move comfortably between strategic thinking and operational delivery
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Why join us?
This is an exciting opportunity to join a collaborative and ambitious team where you can make a real impact.
In Return, We Offer
- A competitive salary
- Company car or car allowance
- A strong annual leave allowance, alongside your bank holidays
- Company bonus scheme, based on performance
- Private healthcare
- Contributory pension and life assurance
- Access to Digital GP, Cycle to work & Tech scheme
- Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas
- Colleague discount across our group brands
- Attraction and travel discounts
- Training and development programmes to support your growth
At Huws Gray, we believe a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers. We’re proud to be an equal opportunities employer and are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road, or in one of our offices.
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