Integrated Human Factors (IHF)
Head of Human Factors
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Integrated Human Factors (IHF) Limited
Location: Remote (UK-wide) with quarterly team meetups in Edinburgh
Salary: £80,000 – £100,000 per annum (depending on experience) including up to 10% Bonus
Reports To: Neil Clark, CEO
Contract Type: Permanent
The Role
This is the senior technical and people lead for IHF's Human Factors practice. It sits directly below the CEO, takes ownership of decision-making across the HF function, and is the first escalation point when Team Leads encounter situations that require senior support and guidance. This role provides technical authority, quality governance, and the steady hand that a growing consultancy needs as its HF team scales and the business as a whole grows.
Key Responsibilities
Senior HF Delivery and Quality Assurance
- Deliver HF project work and take ownership of your own project(s)
- Lead and quality-assure senior HF delivery across SCTA, HMI design, human performance analysis, and related disciplines
- Act as the technical authority and final decision-maker across the HF function
- Accountable for IHF’s CMS (Competency Management System) dashboard – collaborating with Team Leads to track courses, chartership progress, and industry experience across the team
- Conduct document review and approvals across HF outputs
- Assess whether suitably qualified and experienced people (SQEP) are being deployed on client engagements - this is a governance responsibility, not just a delivery one
- Lead new client onboarding on the HF side, including security requirements and compliance
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Client and Commercial Development
- Maintain and develop senior client technical relationships
- Support the team in identifying and progressing business development opportunities
- Participate in pre-sales calls and review proposals before submission
People and Team Leadership
- Act as the first point of escalation for Team Leads encountering people-management situations outside their current experience - performance management, development opportunities, etc
- Proactively identify risk and development needs across the team rather than waiting for issues to surface
- Contribute to recruitment for the HF team alongside the Talent Partner - providing team-fit input and technical requirements
- Support team leads in building their own people-management and leadership capability over time
- Support performance and bonus reviews for the team alongside Team Leads and the CEO
Operational
- Full accountability for HF consultants' use of Scoro (Project Management System), ensuring timesheets are submitted on time, projects are set up correctly from the outset, and delivery slippage is flagged early rather than discovered late
- Identify training opportunities or areas for improvement where consultants are struggling with Scoro discipline
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Essential Requirements
Experience and Skills
- Strong people leadership skills, experience in building and leading teams
- Deep, demonstrable HF delivery experience across SCTA, HMI design, and a diverse range of tools/methodologies
- Familiarity with CIEHF competency frameworks
- Demonstrated technical authority, credible in decision-making
- Comfortable with document review and QA processes
- Working familiarity with Scoro, or equivalent resourcing and utilisation tools
- CIEHF Chartered status
Attributes
- Comfortable being the decision-making backstop for the HF function - able to make the call when others cannot, and to stand behind it
- Credible as an escalation point for team leads who are encountering situations for the first time - calm, practical, and non-reactive
- Proactive in identifying risk and development needs before they become problems
- Entrepreneurial in mindset - comfortable in a flat, low-bureaucracy environment where initiative is expected
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