Frazer Jones
Head of Human Resources
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Head of HR
My client is a fast-paced transport business looking to appoint an experienced Head of HR to take on a pivotal leadership role in a complex environment.
Partnering closely with senior operational leaders and reporting into the CEO, you will act as a trusted strategic adviser, driving people initiatives that directly impact business performance. This is a highly visible role where you will influence workforce strategy, champion a high-performance culture, and lead a capable HR team to deliver best-in-class HR services.
The Role
You’ll operate at both a strategic and hands-on level—translating data-driven insights into meaningful action and leading on key people priorities across the organisation.
Key areas of focus include:
- Developing and delivering strategic HR plans aligned to operational goals
- Using people analytics and insights to inform decision-making and improve performance
- Leading talent and succession planning, organisational design, and change initiatives
- Driving a strong performance and development culture, with clear objectives and continuous feedback
- Acting as a senior advisor on employee relations, including complex casework and union engagement
- Supporting pay and reward discussions, ensuring competitive and fair outcomes
- Ensuring compliance with employment legislation and leading on policy development
- Overseeing a multi-disciplinary HR team, ensuring efficient, high-quality service delivery
- Promoting diversity, inclusion, and employee wellbeing across the workforce
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About You
You are a confident, credible HR leader who thrives in fast-paced, operational environments where no two days are the same. Comfortable operating at both a strategic and hands-on level, you know how to balance long-term people planning with the realities of a complex, unionised workforce.
Naturally collaborative, you build trust quickly with senior stakeholders and are seen as a go-to adviser—someone who can challenge constructively, influence decisions, and bring clarity to complex people matters. You’re equally at ease in the boardroom as you are on the ground, engaging with frontline teams and understanding what truly drives performance.
You take a commercial, data-led approach, using insight to inform decisions rather than instinct alone. Whether shaping workforce strategy, resolving employee relations challenges, or leading organisational change, you bring a calm, solutions-focused mindset and a strong sense of accountability.
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Resilient and adaptable, you’re motivated by making a tangible difference—driving a high-performance culture, improving employee experience, and enabling leaders to do their best work. You also take pride in developing others, fostering capability within your team and leaving a lasting impact on the wider organisation.
You will bring:
- Significant HR leadership experience, ideally within a transport, logistics, or similarly operational sector.
- A proven track record as a HR leader, driving and building teams to deliver operational success.
- Strong experience of employee relations, including union engagement and complex case management. You must have union experience!
- The ability to interpret and leverage HR data to drive business outcomes.
- Excellent stakeholder management and influencing skills.
- A proactive, resilient approach with the ability to manage competing priorities.
- Deep understanding of UK employment law and HR best practice.
- MCIPD (or equivalent) qualification.
Salary: £100,000 - £110,000 + 10% bonus
Location: Cricklewood, Northwest London
Hybrid working model 3 days in office
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