Henderson Brown
Head of Human Resources
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Head of HR – Hospitality
London (regular UK travel required)
£65,000–£75,000
About the Organisation
A fast-paced, multi-site hospitality business with a strong focus on people, culture, and operational excellence. The environment is energetic, hands-on, and commercially driven, with a genuine commitment to developing teams, strengthening leadership capability, and creating consistent employee experiences across all locations.
The Person
You will bring substantial HR leadership or senior HR partnering experience gained within hospitality, retail, or another fast-moving, multi-site environment. CIPD Level 7 (or equivalent experience) is essential, alongside strong UK employment law knowledge and a proven track record managing complex ER matters.
- You’re an experienced coach and influencer who can build capability in both HR teams and operational leaders.
- You balance commercial judgement with empathy, resilience, and clear communication.
- Confidence with HR systems, Excel, and PowerPoint is important, as is the ability to operate across multiple locations.
The Role
This is a senior HR leadership position responsible for shaping and delivering the people agenda across a nationwide bars estate. Reporting to the International HR Director, you will be responsible for leading and developing HR Operations & Training Partners while partnering closely with senior operational stakeholders.
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The role blends hands-on operational HR delivery with broader strategic responsibility, including leadership development, succession planning, performance management, learning, and organisational development. Regular travel across UK sites is a core part of the role.
Key Responsibilities
- Lead, coach, and develop HR Operations & Training Partners across regional areas.
- Create a consistent, high-quality, and commercially effective HR partnering model.
- Act as senior escalation point for complex ER and operational people matters.
- Advise, challenge, and support senior stakeholders to align people plans with commercial priorities.
- Coach managers on ER, performance, engagement, and effective team leadership.
- Ensure consistent application of HR policies, processes, and standards across all sites.
- Lead and contribute to strategic people projects (performance management, L&D, HR systems, OD initiatives).
- Drive succession planning and workforce planning to strengthen future leadership capability.
- Identify people trends, risks, and opportunities to improve engagement and operational effectiveness.
- Support the delivery and embedding of appraisal and performance processes.
- Collaborate with colleagues across the wider UK and international People function.
- Step into operational HR partnering where needed to maintain continuity of service.
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What You Will Receive in Return
A highly visible HR leadership role within a sizeable, multi-site hospitality organisation. You will influence both day-to-day employee experience and long-term people strategy, with significant scope to develop HR capability, partner with senior leaders, and lead strategic initiatives across performance, succession, learning, and organisational development.
You will also gain exposure to a wider international HR network and work within an environment that values collaboration, professional development, and building strong workplace cultures.
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