Express Turbo Delivery
Head of Insights
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Company Description
Express Turbo Delivery is a fast, business-focused courier and logistics company dedicated to simplifying deliveries for modern businesses. The company specializes in same-day delivery, ensuring on-time parcels with low return ratios through streamlined operations and dedicated riders. It also provides door-to-door courier and cargo services for e-commerce sellers, SMEs, and growing brands that require speed, transparency, and reliable cash settlements. Business clients benefit from same-day or next-day cash settlement, nationwide reach, and responsive support. Express Turbo Delivery aims to power business growth with delivery services built on speed, reliability, and trust.
Role Description
The Head of Insights is a full-time, remote role responsible for leading data-driven understanding of markets, customers, and business performance to support strategic decisions at Express Turbo Delivery. This role includes:
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- Designing and overseeing research frameworks
- Analyzing delivery performance, customer behavior, and industry trends
- Translating findings into actionable recommendations for leadership and key stakeholders
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The Head of Insights will collaborate closely with operations, sales, product, and marketing teams to optimize services, improve customer experience, and identify new growth opportunities. Day-to-day tasks involve:
- Managing dashboards and reporting
- Conducting in-depth analyses
- Guiding experimentation and A/B testing
- Presenting clear, concise insights to both technical and non-technical audiences
The role also includes mentoring junior analysts or researchers and establishing best practices for data quality, measurement, and insight generation.
Qualifications
- Strong Business Insights and Customer Insight skills to translate data into clear commercial and customer-focused recommendations.
- Proficiency in Market Analysis and Market Research to evaluate industry trends, competitive landscape, and growth opportunities.
- Advanced Analytical Skills, including working with quantitative and qualitative data, building reports, and interpreting complex datasets.
- Experience using analytics and visualization tools (e.g., Excel, SQL, Power BI, Tableau, or similar) to create dashboards and insights.
- Proven experience in an insights, analytics, or strategy leadership role, ideally within logistics, e-commerce, or a related industry.
- Strong communication and presentation abilities, capable of simplifying complex findings for diverse stakeholders and senior leadership.
- Demonstrated ability to work independently in a remote environment, manage multiple priorities, and deliver results within deadlines.
- Bachelor’s or Master’s degree in Business, Economics, Data Analytics, Marketing, or a related field, or equivalent practical experience.
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