Planning & Resource Management

• Lead forecasting across the client portfolio in collaboration with the relevant teams.
• Identify and manage capacity, resource and project-volume risks.
• Work with internal and external stakeholders to develop practical solutions to changing demand.
• Optimise the allocation of people, time and budget to meet operational and commercial objectives.
• Monitor resource performance and productivity.

Performance Management

• Establish clear performance goals, KPIs and targets for individuals and teams.
• Regularly monitor performance against objectives and business-plan requirements.
• Conduct performance reviews and provide constructive, timely feedback.
• Implement improvement plans where required.
• Identify capability and skills gaps and coordinate appropriate training, coaching and development.
• Ensure team roles, responsibilities and objectives are clearly defined and aligned with business priorities.

Process Optimisation

• Analyse workflows and operational processes to identify opportunities for improvement.
• Implement best practices that improve efficiency, service quality and cost effectiveness.
• Drive process improvements that increase productivity and profitability.
• Evaluate the effectiveness of processes and resources and take corrective action where required.

Commercial Accountabilities

• Ensure client services are delivered in accordance with commercial agreements and within profitable parameters.
• Monitor account performance against agreed budgets, targets and commercial objectives.
• Identify opportunities for new business, account development and expansion into new markets or service areas.
• Implement efficiency initiatives that improve departmental profitability.
• Balance client needs, service quality and commercial outcomes.

Client & Relationship Management

• Develop and maintain strong relationships with existing and prospective clients.
• Ensure an effective, measurable client contact matrix forms part of each relevant business plan and is actively managed.
• Build trusted partnerships by connecting Ashbury’s capabilities with clients’ business needs.
• Establish strong relationships across multiple functions and levels within key client organisations.
• Develop credibility and influence with senior client stakeholders, consistently seeking a strategic “seat at the top table”.
• Build client confidence, trust and advocacy to support retention and growth.
• Act as a senior point of contact for technical, regulatory and compliance matters.

Team Management & Development

• Ensure team members understand their roles, responsibilities, objectives and KPIs.
• Align individual and team responsibilities with the wider business plan.
• Mentor, coach and support direct reports, encouraging professional development and high performance.
• Establish effective daily, weekly and monthly communication routines.
• Create a positive, collaborative team culture where people are empowered to contribute ideas and continuously improve.