National Trust
Head of IT Delivery
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of IT Delivery
We're looking for an experienced IT leader to join us as Head of IT Delivery. You'll bring strong experience of delivering technology change and leading operational support teams.
About the Role
As Head of IT Delivery, you'll lead the successful delivery of technology initiatives and the ongoing management of critical business systems, with an initial focus on our Salesforce ecosystem and the technology capabilities that support fundraising, membership, and supporter engagement.
You'll lead delivery through a combination of internal teams, contractors, and suppliers, ensuring projects are delivered successfully whilst maintaining reliable, operational services.
What it's like to work here
You'll join a large and busy IT Team that supports the National Trust to operate and achieve its strategic goals of restoring nature, ending unequal access to nature, beauty, and history, and inspiring millions to care and act in support of our cause.
For this, we rely on our Salesforce Ecosystem, including Salesforce Core (Service Cloud with Nonprofit Success Pack), Agentforce, Marketing Cloud, Experience Cloud, Data 360, and other components, such as data and AI for membership management, fundraising, and engagement of our supporters. Our strategic objectives will see us extending the use of these core platforms in the coming years.
Your contractual location will be our head office in Swindon, and you are expected to attend the office for 40-60% of your working week. There is flexibility on where you are based at other times. This will be discussed in more detail at interview.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll be doing
Reporting to the IT Technology Director, you'll be part of our IT Senior Leadership Team. You'll lead a portfolio of technology projects and enhancements, ensuring agreed outcomes and business benefits are delivered. Managing the NT IT Salesforce Team and key suppliers, you'll be responsible for the operation, support, and continual improvement of our platforms, while driving the adoption of agile delivery practices to help teams work more collaboratively with a stronger customer focus.
You'll ensure effective governance, risk management, planning, and reporting across the delivery portfolio, and lead, develop, and support multidisciplinary teams to create an inclusive, high-performing culture.
As part of the wider IT leadership team, you'll help shape future delivery capabilities across the organisation and act as a senior escalation point for delivery, operational, supplier, and stakeholder issues. You will work with our enterprise and solution architects to translate our business need into well-prioritised technical deliverables. Using your experience of embedding agile ways of working, you'll build strong relationships with business leaders, suppliers, and colleagues across the organisation, enabling cross-functional teams to deliver continuous value while maintaining critical business platforms.
Who we're looking for
You’ll bring a broad range of the following knowledge, skills, and experience, shaped by different roles, sectors, or career paths, and the judgment to apply them effectively at scale:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Well-developed leadership skills with experience of developing diverse teams and creating an inclusive culture where different perspectives are valued.
- Proven experience leading the delivery of complex technology programmes, portfolios, or products.
- Experience managing operational support teams and live business-critical platforms.
- Experience of introducing and embedding agile delivery approaches within teams and organisations.
- Experience working with Salesforce platforms or equivalent enterprise SaaS platforms.
- Strong stakeholder management, communication, and influencing skills with the ability to influence and build trusted relationships at all levels.
- Experience managing third-party suppliers and delivery partners.
- Strong understanding of risk management, governance, and delivery assurance.
- The ability to balance strategic thinking with practical delivery leadership.
The package
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest, and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Closing Date: 23 August 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location