National Trust
Head of IT Operational Support
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Summary
We're looking for a technology leader to join us as our Head of IT Operations (Cyber Security & Infrastructure).
This is a critical leadership role responsible for ensuring our technology infrastructure, cyber security services and operational platforms are secure, resilient and fit for purpose. You'll lead a talented team and work closely with strategic partners to provide the foundations that enable colleagues, volunteers and visitors to benefit from reliable, secure and modern technology services.
As a member of the senior IT leadership team, you'll help shape technology strategy, drive operational excellence and strengthen organisational resilience, ensuring technology continues to support our mission and long-term objectives.
What It's Like To Work Here
Reporting to the IT Operations Director, you'll be responsible for infrastructure, cyber security and operational technology services across the organisation.
- You'll work closely with the Head of Operations, Heads of IT Delivery, IT Assurance, IT Digital and Data, as well as senior stakeholders across the business, helping to shape technology strategy while ensuring secure, reliable and resilient services.
- You’ll influence strategic decisions, drive continuous improvement and strengthen our technology foundations.
As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.
What You'll Be Doing
As Head of IT Operations (Cyber Security & Infrastructure), you'll provide leadership across infrastructure, cloud platforms, networks, cyber security operations and technical services, ensuring critical technology services remain secure, resilient and high performing. You'll develop and deliver infrastructure and cyber security strategies that align with organisational priorities, while strengthening cyber resilience, disaster recovery and business continuity capabilities.
- Working closely with strategic suppliers and internal stakeholders, you'll drive operational excellence through service management best practice, automation and modern engineering approaches.
- Leading the response to major incidents and cyber security events, you’ll ensure effective recovery and continuous improvement.
- You'll also oversee budgets, investment plans and technology roadmaps, balancing operational risk, innovation and long-term value, while developing a high-performing team where colleagues can grow and thrive.
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Who We're Looking For
You’ll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths, and the judgment to apply them effectively at scale:
- Senior leadership experience within IT Operations, Infrastructure and Cyber Security with experience developing diverse teams, creating an inclusive culture where different perspectives are valued.
- Strong knowledge of cloud technologies, enterprise infrastructure, networking and Cyber Security controls and a proven track record of delivering operational resilience and service improvement programmes.
- Extensive experience managing Strategic Cyber Security risks, identifying threats, implementing proportionate controls and leading remediation programmes that strengthen organisational resilience.
- Experience leading outsourced and multi-supplier service environments.
- Experience managing major incidents, cyber security events and recovery activities.
- Strong financial and commercial acumen, including budget management and supplier governance.
- Strong stakeholder management and influencing skills, including engagement with executive-level colleagues.
- Experience developing technology strategy and translating this into practical, deliverable plans.
- Relevant mid-high tier qualification in Cyber Security and Infrastructure e.g. CISSP (Certified Information Systems Security Professional), Cisco CCNP Enterprise, Microsoft Associate-level accreditation, or equivalent, and are committed to keeping up to date with emerging technology. Knowledge of cyber security frameworks such as NIST or ISO27001.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
National Trust place
Heelis, Kemble Drive, Swindon, SN2 2NA
Documents
- Head of IT Operational Support - Grade 3.pdf
- Compliance.Eligibility to Work in the UK
Additional information
Closing Date: 06 September 2026
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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