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Head of IT Operations
Greater London | Hybrid (2-3 days onsite) | Salary to be discussed
We're looking for a strong Head of IT Operations to join a well-established retail brand, who will lead across a broad IT operations function.
Reporting to the IT Director, you'll be responsible for infrastructure, networks, cyber security, end-user computing, and service delivery. A key focus of the role will be shaping and delivering the organisation's IT outsourcing strategy, including vendor selection, governance, and supplier management.
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We're looking for someone who has successfully led an outsourcing programme and can provide strategic oversight across the technology landscape whilst ensuring operational excellence.
Key Requirements:
- Experience leading an IT Operations function
- Proven track record delivering outsourcing initiatives
- Strong vendor selection and supplier management experience
- Broad knowledge of infrastructure, networking, and cyber security
- Strong leadership, mentoring, and stakeholder management skills
- Experience working within Microsoft-focused environments
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This role requires a visible, hands-on leader who enjoys developing teams, building stakeholder relationships, and driving change within a hybrid working environment.
Retail, FMCG, or multi-site business experience would be advantageous.
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