London Ambulance Service NHS Trust
Head of IT Operations
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The London Ambulance Service (LAS)
The London Ambulance Service (LAS) relies on highly available, reliable, sustainable, and cost-effective digital services to support the delivery of urgent and emergency care. To maintain operational resilience, LAS provides a 24/7 IT Operations Centre function that ensures digital services are available when needed.
The IT Operations Centre (ITOC)
The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trust’s digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services.
The Head of IT Operations Role
The Head of IT Operations role is responsible for overseeing the IT Operations Centre function, ensuring the stability, availability, and performance of digital services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.
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The role will primarily be responsible for the management and optimisation of the IT Operations Centre for the Trust.
Please note: We may close this advert early if we receive a high volume of applications.
Responsibilities of the Head of IT Operations
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Line manage the IT Operations teams
Providing an effective monitoring system ensuring that early detection of any issues are identified and actioned -
Providing appropriate leadership and governance
Of IT Operations, policies, mandates, processes, procedures and reports and the operation of IT services Review Board. -
Respond effectively to any unplanned outages
Manage the provision of the IT Operations function (24/7 teams), sufficiently skilled and able to provide an effective, responsive IT service to the Trust -
Manage relevant risks
Ensuring that appropriate mitigations are in place and risks escalated as necessary. -
Support managers and operational staff
During major incidents and Trust-wide business impact to digital services
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Our Strategy 2023-2028
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation – being an increasingly inclusive, well-led, and highly skilled organisation people are proud to work for.
- Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Contact Information
For further details / informal visits contact:
- Name: Paul Schack
- Job title: Director of Digital Services
- Email address: paul.schack@nhs.net
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