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Dwelly – Head of IT & Security
About Dwelly
Dwelly is a UK-based, AI-enabled lettings and property management platform accelerating growth through a roll-up strategy. The company acquires estate agencies to secure recurring revenue portfolios while deploying bespoke technology to automate:
- Tenant management
- Payments processing
- Post-rental property maintenance
Enabled by AI, Dwelly transforms brick-and-mortar agencies into digital-first platforms within two months, enhancing tenant experiences and operational efficiency at scale.
A fast-growing, product-focused organisation, Dwelly is backed by top-tier investors. Led by a multidisciplinary team blending deep expertise in real estate, technology, and operations, it empowers growth through innovation.
Position Summary
We seek a Hands-on, strategic, and results-driven Head of IT & Security to build, scale, and lead the internal IT and security function at Dwelly.
Key Focus Areas:
- Establishing scalable processes for infrastructure, security, and access management.
- Driving operational discipline to secure reliability across a rapidly expanding enterprise.
- Unifying environment-wide standards post-acquisition, targeting frameworks like ISO 27001.
- Balancing systems development with business agility, quadrupling capacity to support thousands of properties and users sustainably.
This leadership role spans 12–24 months of high-impact transformation, integrating acquisitions and embedding Dwelly’s culture of ownership and technical excellence.
Key Responsibilities
1. Leadership & Strategy
- Define an IT and security strategy aligned with Dwelly’s acquisition-driven growth.
- Build and scale the internal function, covering IT operations, vendor management, and security governance.
- Set clear KPIs for access management, onboarding speed, security posture, and operational reliability.
- Foster a culture of ownership, discipline, and continuous improvement.
- Serve as the primary decision-maker regarding internal IT and security across the group.
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2. Operational Excellence & Process Development
- Design scalable processes for:
- Onboarding and offboarding of users and systems.
- Lifecycle management (access control, MFA, patch management).
- Establish consistent security baselines across:
- Endpoints, identity platforms, and internal business systems.
- Standardise workplace infrastructure uniformly across merged entities, including:
- Google Workspace, telephony, and proprietary tools.
- Ensure compliance readiness for ISO 27001 and analogous frameworks.
- Address fragmentation, consolidating IT and security environments post-acquisition.
- Own security risk posture including:
- Access controls, audit preparedness, and incident response planning.
3. Cross-Functional Collaboration
- Collaborate seamlessly with Engineering, Product, Operations, Finance, and Legal to align IT and security with business goals.
- Champion secure integration during agency acquisitions into Dwelly’s unified environment.
- Serve as the internal owner of all IT/security initiatives, providing decisive direction to non-technical stakeholders.
4. Vendor & Ecosystem Management
- Oversee external vendors for IT, security, and infrastructure, ensuring contract alignment with Dwelly’s needs.
- Define and enforce service-level agreements (SLAs), security protocols, and performance standards.
- Optimise workflows by:
- Consolidating redundant tools.
- Balancing costs with reliability and scalability.
Qualifications & Preferred Background
Core Requirements
- 7+ years of experience in:
- Internal IT or security functions, or related fields.
- Proven track record of building or revamping IT and/or security functions in fast-growing/multi-entity environments.
- Experienced operating in acquisition-driven or Regulated environments (preferably PropTech, Fintech, or payments).
- Hands-on expertise in:
- Identity and access management (IAM).
- Onboarding/offboarding processes.
- Workplace infrastructure standardisation.
- Specialisation in IS0 27001 or Cyber Essentials Plus certifications, or similar.
- Leadership capability to drive stakeholder alignment across technical/non-technical teams.
- Ability to design and iterate scalable systems, processes, and security controls.
- Strong understanding of foundational security principles (access governance, incident response).
- Operational pragmatism, process-driven, and detail-oriented.
- Exponential experience in addressing fragmented IT environments.
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Preferred Qualifications
- Background in consulting, strategy, or operational transformation.
- Knowledge of:
- Post-merger and acquisition integrations.
- AI and automation in IT/security workflows.
Compensation & Benefits
- Competitive salary coupled with equity upside tied to performance.
- Equity aligned to integration milestones and impact on business scale.
What It’s Like at Dwelly
Dwelly’s Core Principles
- Customer Obsession (vs. Competitor Focus) Prioritise transformative problem-solving in property rental, the world’s most antiquated industry.
- Passion for Invention Disrupt entrenched systems using technology and agility.
- Operational Excellence Deliver unwavering reliability at scale with relentless rigor.
- Long-Term Thinking Build solutions crafted to endure within a dynamic, regulated industry.
The Vision (and Why It Matters)
ьюнė� אסimips o诅 tr36 mπllιoן likely tΞ live iπί rental homes acrοss the UK, EU, and the US. Your ambition will align the world's largest consumer landscape with functionalities that evolve how millions live.
This is transformative work for disruptive leaders.
Data Handling Note
By applying, you consent to the processing of personal data for up to 365 days towards recruitment, in accordance with applicable UK/EEA data laws.
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