Smollan
Head of IT Service & End User Computing (EUC)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
About the Role
Are you a strategic tech leader who treats service delivery like a precision machine? We are seeking a visionary Head of IT Service & End User Computing (EUC) to define, build, and govern our core service delivery and workplace technology ecosystem across global markets.
You will establish a disciplined, well-oiled support model, acting as the high-velocity, single global "front door" for all internal IT operations. If you are passionate about leveraging advanced AI to eliminate technical debt, optimizing massive enterprise infrastructure spend, and championing a user-obsessed digital workplace, this is your next definitive career move.
Key Responsibilities
As our global leader, your mandate will span several critical pillars:
- IT Service Strategy & Modernization: Define and enforce our Global IT Service Strategy and workplace architecture blueprint across 64 markets, aligning directly with broader Enterprise Architecture goals.
- Unified Global Front Door: Standardize a single entry point for all regional user segments to ensure absolute service catalog consistency.
- CMDB Integrity & Governance: Own the IT Configuration Management Database (CMDB) with automated platform discovery, enforcing strict global inventory standards while ensuring compliance with data privacy laws like GDPR and POPIA.
- AI Enablement & Platform Delivery: Operationalize cutting-edge AI capabilities, machine learning, and interactive virtual agents to shorten response times and deflect manual tickets.
- Global Operations & Financial Efficiency: Lead multi-market service desk teams across 64 markets. Manage global Capex/Opex budgets, optimize vendor agreements, and eliminate redundant regional expenditures.
- Talent Cultivation & Relationship Building: Recruit and mentor a high-performing global organization of Service Managers, Support Analysts, and Technical Engineers. Build trusted partnerships across all corporate tiers—from junior support staff to C-suite executives.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Bring
Experience & Background
- 10+ years of progressive experience in IT Service Management (ITSM), Technical Operations, or End User Computing (EUC).
- 5+ years in a senior leadership ("Head of") role within a complex, highly distributed global environment operating across multi-market networks.
- Proven track record building and managing 24/7/365 multi-market service architectures.
- Architectural command over modern ITSM tools, IT Asset Management, and identity/endpoint management systems.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Education & Certifications
- Education: Postgraduate or Master’s degree in Computer Science, Information Technology, Engineering, or a related technical/management field.
- ITSM Frameworks: ITIL Foundation, Practitioner, Expert, or Master certification (Mandatory, with practical deployment experience).
- Project Management: PRINCE2 Foundation & Practitioner, APM Essentials, or certified Agile framework tracking.
- Technical Certifications: SDI Service Desk Analyst/Manager, CompTIA A+ / Network+, or standard Microsoft Certified tracks (MCP / MCDST)
Location for this role
We will be accepting applications from candidates in Cape Town, Gauteng, London and Mumbai.
Apply now to lead our IT Service and EUC organization into its next evolution.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location